Client Success Principal Consultant

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Fractal Analytics is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is one who empowers imagination with intelligence. And that it will be such Fractalites that will continue to build the company for the next 100 years. 

Role Overview: 

As the Principal Consultant in HLS at Fractal Analytics, you will play a pivotal role in partnering with Clients in New York to drive AI Consulting, Delivery, Demand generation, Growth, Scaling client experience in multiple programs and in turn drive growth for Healthcare and Life Sciences (HLS) practice. Your primary responsibility will be excellent Client experience, superior delivery, managing account metrics, strategic client relationship management and driving thought leadership in action. 

Responsibilities 

• Independently drive (Deliver & Grow) to $20MN+ annual revenue in consulting and delivery for Fortune 50 Pharma clients 

• Deliver programs with Agentic AI transformation across Field-force transformation, omnichannel commercial excellence, marketing analytics, next best action, content tagging, patient service/ Fieldforce Copilot Programs leveraging Gen AI, AI, MLOp, LLM ops, Cloud engineering from India, alongside Global Pharma Practice head 

• Aim of client satisfaction (NPS 70+) with delivery excellence, ensuring high-quality project outcomes and client satisfaction. 

• Represent the full Fractal portfolio, demonstrating expertise in AI, Engineering & Design, Behavioral sciences, and pharmaceutical analytics solutions. 

• Build in-depth knowledge of client business priorities, challenges, and initiatives, translating these into actionable opportunities and develop comprehensive account plans aligned with organizational goals and client strategies to drive QBRs, MBRs, JBPs 

• Excellent navigator of complex ecosystems across clients in matrix organization, managing people dynamics at senior levels, resolving escalations 

• Hungry to grow client relationship globally with the right systems, processes and team structures 

• Comfortable with inter-disciplinary ways of working amongst consultants, AI, Engineering, design and other disciplines with indirect reporting and direct influence by providing guidance, support, and mentorship to foster their professional development. 

• Manage account utilization and margins 

• Drive proposal development and client presentations using latest and greatest, actively contributing to business development efforts.  

• Act as a long-term strategic partner, contributing to the overall growth and success of the practice. 

• Play an integral role in the pharma practice, aligning AI initiatives with broader organizational goals and closely collaborating with internal stakeholders.  

• Full-time in Fractal and client office in New York (100