Team Leader - HelpDesk- Technology

Position Type

Home Office

Position Schedule

Full-Time

EEO Statement

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Posting Location

Arizona, Tempe, Missouri, St. Louis

Company Description

Join a financial services firm where your contributions are valued.  Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. 

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. 

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
 

External Flexible Work Option(s)

Hybrid

Awards and Accolades

At Edward Jones, we are building a place where everyone feels like they belong.  We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

Country

United States

Search Headquarters Positions by Area of Interest

TECHNOLOGY

Position Requirements

• Bachelor’s degree preferred or related work experience.
• Minimum of 5 years of experience directly related to Information Systems Technology with at least 2 years in a leadership role (mentoring associates, lead analyst, project leaders, etc.) preferred.
• Ability to effectively guide root cause analysis and outage resolution using appropriate tools and troubleshooting techniques
• Ability to translate business objectives into tactical actions and assist in defining a strategy for ongoing end support
• Ability to adapt and evolve the support organization to meet ever-changing demands related to cost/efficiency and improved SLAs
• In-depth understanding of hardware including but not limited to workstations, printers, check scanners, and other peripherals
• Required understanding of modern technologies related to or dependent on the division’s systems including collaboration, networks, mobile, and remote connectivity technologies
• Confident communicator that can explain technology to non-technical audiences
• Knowledge of business system interactions, infrastructure dependencies, system controls, monitoring, etc.
• Understanding of system development methodologies and processes within IS (change management, QA, Project Life Cycle, Agile, DevOps, etc)

Salary Information

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism.  Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information