Manager, Continuing Education Programs

Position Title:

Manager, Continuing Education Programs

Time Type:

Full time

Position Summary and Qualifications:

The Manager of Continuing Education Programs will support the enrollment, delivery, and administration of a diverse portfolio of online non-credit continuing education courses and programs at SJU. This position combines program management, operational oversight, and learner support to ensure high-quality, user-friendly, and financially-sustainable offerings. The ideal candidate will effectively collaborate across academic and operational divisions, support relationships with external partners, and deliver first-class customer service to prospective and enrolled students.

Essential Duties & Responsibilities:

Operational Oversight:

• Configure, administer, and maintain systems, including the CRM platform Slate, an LMS non-credit platform, digital badging platform, and other systems as needed to support student learning and program delivery.

• Coordinate enrollment processes, including registration, payment, and learner communications.

• Ensure compliance with institutional policies, data privacy regulations, and accessibility standards.

• Develop and manage operational workflows to enhance efficiency and scalability.

• Serve as the custodian of non-credit student records 

Learner and Faculty Support:

• Serve as the primary point of contact for online non-credit learners, before, during, and after program enrollment; providing exceptional customer service.

• Together with the departments offering non-credit courses, address learner concerns, resolve issues, and ensure a seamless learning experience. Provide technical support to students and faculty.

Cross-Division Coordination:

• Collaborate effectively with offices and divisions across the university, including marketing and communications, registrar, IT, and academic finance.

Evaluation and Continuous Improvement:

• Monitor program performance through surveys, feedback, and data analysis.

• Support the use of data to refine offerings, improve processes, and enhance learner satisfaction.

• Contribute to the preparation of reports and presentations for institutional leadership on revenue projections, program impact and outcomes.

Other duties as assigned

Minimum Qualifications:

Required

• Bachelor’s degree in Education, Business, or a related field

• 3–5 years of experience in program administration and/or customer service, preferably in the area of online adult learning and continuing education

• Strong organizational, project management, and problem-solving skills.

• Mission and results driven, self-starter who can independently learn and problem solve.

• Ability to analyze data and use insights for decision-making.

• Excellent written and verbal communication skills.

• Customer-focused mindset with a commitment to delivering exceptional learner experiences.

• Strong collaboration skills to work with various departments and levels across the institution.

Preferred:

• Master’s degree in a related field

• Knowledge of Slate, LMS platforms, digital badging systems, and digital learning tools.

• Experience with online course design

• Experience with sales, business development, and partner engagement.

 

Physical Requirements and/or Unusual Work Hours:

• 1-2 weekend days and some evenings per semester for admission events, department programming

Note to Applicants: Please upload a resume and personal statement as part of your application materials. All attachments should be uploaded into the "Resume/CV" field.

Saint Joseph’s University is a private, Catholic, Jesuit institution and we expect members of our community to be knowledgeable about – and to make a positive contribution to – our mission. Saint Joseph’s University is an equal opportunity employer that seeks to recruit, develop and retain a talented and diverse workforce. The University is committed to the diversity of its faculty and staff so that our students, our disciplines and our community as a who