Revenue Operations Lead (Sales Incentive Compensation Policy, Communications & Support)

Company Description

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

Job Description

The Revenue Operations team are seeking an experienced leader to own Sales Incentive Compensation policy, communications and support as a senior IC (individual contributor). The ideal candidate will have excellent analytical skills, the ability to build relationships & collaborate effectively across functional teams, and the ability to influence at senior levels of the organization. They will have a deep understanding of the end to end sales compensation landscape, from the design of the plans to the way quota is set, actuals are credited and attainment is calculated / displayed.  Knowledge of sales blueprint, segmentation and territory design is a distinct advantage. They are able to use deep industry knowledge to deal with ambiguity and connect sales strategy to deal execution compliance through the right policies and communications to guide the sales teams.  They will establish and own a sales team support process & tool for when the sales teams have questions on compensation related topics.

In this role, you will:

• Design, develop, and implement revenue incentive compensation guidance, rules of engagement and policy, aligned to the company's sales strategy and goals;
• Own the overall experience and the content on the revenue compensation website that provides all sales roles with details of their compensation plan, contests, calculators, etc;
• Create and deliver content and communications as needed to ensure all sales roles understand their compensation plan and how compensation works for their specific metrics. Deliver training materials and sessions as required to ensure understanding;
• Own the e2e compensation support process and serve as the point of escalation for stakeholders regarding questions, queries & requests. Analyze support ticked data and use the insights to drive improvements in web content, training and communications;
• Develop & lead role based feedback forums to solicit feedback on the overall seller experience relative to compensation. Recommend, gain alignment and drive improvement proposals;
• Collaborate with Sales, Finance, HR, and other cross-functional teams to ensure alignment on sales compensation Policy, Communications & Support;
• Develop and maintain a strong understanding of the competitive landscape and industry trends in sales incentive compensation programs.

Qualifications

• 10+ years experience in Sales Incentive Compensation design, implementation, and management across an enterprise level corporation, preferably in the technology industry;
• Strong analytical skills and ability to use data to make informed decisions;
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams;
• Understanding of legal and regulatory requirements related to sales compensation programs;
• Ability to manage multiple projects and prioritize work in a fast-paced, deadline-driven environment;
• Thrive on change - Commerce is always evolving, Shopify is ever-changing, and change is constant;
• You love your craft - You have a demonstrated ability to work with data and ambiguity and use your experience to drive valuable insights;
• You want to have an impact; be involved and do something incredible!

Additional Information

We know that looking for a new role can be both exciting