Customer Service Specialist

RESULT AREAS / MAIN ACTIVITIES

• Provide comprehensive support to the Sales Teams by managing day-to-day administrative and operational tasks.
• Ensure timely execution of back-office and front-office activities, including order processing, documentation, and customer follow-up.
• Monitor and track deadlines related to sales operations, ensuring timely responses and actions.
• Serve as a point of contact for customers, ensuring clear and professional communication.
• Assist the Market/Area Manager in maintaining and updating customer price lists within the assigned area of responsibility.
• Collaborate with the Logistics and Production Planning teams to verify product availability and coordinate shipping schedules.
• Support the resolution of customer issues related to orders, deliveries, and general inquiries.
• Contribute to the continuous improvement of sales support processes and tools.

 

REQUIREMENTS

• Proven experience in a sales support, customer service, or related role.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with ERP/CRM systems is a plus.
• Fluency in English; additional languages are a plus.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Ability to work collaboratively across departments and manage multiple priorities.
• Attention to detail and a proactive approach to problem-solving.