Sales Consultant (Luxury Consignment Consultant)

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!

The Luxury Consignment Consultant is a key Outside Sales position and plays a pivotal role within our Sales organization at The RealReal! As a Luxury Consignment Consultant, you will drive both new and repeat business by leveraging your own network, building and nurturing relationships, and procuring consigned products from new and repeat consignors. Our ideal candidate has a proven track record for success in outbound direct sales roles, an entrepreneurial spirit, and the ability to thrive in a fast-paced, metrics-driven work environment. If you are customer-obsessed, adaptable, and have a burning desire to be number one, this could be the perfect fit!

Compensation | Benefits | Perks

• $90,000 base salary plus uncapped commission ($200,000 at target)
• Annual Elite Club trip for top performers
• Monthly sales competitions (i.e. cash | prizes | site credit | stock)
• Employee Stock Purchase Plan (purchase stock at discounted rates)
• 401K (with company matching up to $1000)
• Medical, Dental & Vision Insurance
• Paid parental leave
• Unlimited Discretionary Time Off (DTO) & 9 paid holidays
• An hour of paid sick leave for every 30 hours worked
• Up to 40 hours of paid time off is available to cover missed shifts following a positive COVID-19 diagnosis

What You Get To Do Every Day

• Consistently achieve or exceed monthly individual sales goals by building and nurturing your book of business
• Provide an exceptional consignor experience by exceeding customer expectations and demonstrating an excellent knowledge of luxury goods
• Manage the entire sales lifecycle including prospecting and applying the TRR Value Selling methodology to accelerate sales results
• Demonstrate confidence with building new client relationships while growing existing ones
• Develop creative strategies to build individual book of business across new and repeat consignors
• Develop a continuous pipeline of sales leads through strategic outbound outreach
• Capture meaningful customer data using Salesforce CRM for the purposes of connecting with the client, building relationships, and personalizing future client development opportunities
• Engage with highly sophisticated clients and act as a trusted advisor to curate a luxury consignor experience
• Set pricing expectations during in-home appointments, and stay up-to-date on resale trends
• Carefully review and process all items for shipment to ensure everything is cataloged according to TRR’s quality standards
• Work as a team player and partner with fellow colleagues, fostering open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment
• Partner with Consignor Relations team to proactively resolve consignor issues or concerns
• Regularly spend more than 50% in the field building client relationships and acquiring consigned items
• Other duties as required

What You Bring To The Role

Minimum Requirements

• 5+ years direct sales experience with a proven track record for success in a performance-based sales or business development role
• Existing book of clients
• Advanced proficiency with technological tools including Salesforce or a CRM of similar caliber and G-suite
• Ability to discuss and advise customers on general fashion trends and developments in the luxury market
• Stellar communication skills – both written and verbal; Ability to effectively interface with sophisticated clientele and adapt communication style to suit the target audience
• Proven ability to build lasting relationships with clients and colleagues
• Self-motivated, proactive, dedicated, and results-oriented with a strong ability to work independently in a fast-paced work environment
• Strong organizational and follow-up skills
• Team-focused mentality with a passion for collaboration
• High degree of business acumen and EQ
• Highly coachable with an eagerness to learn
• Ability to commit to 40 hours per week and occasionally work off-hours as required by clientele
• Must live and regularly meet with clients in person anywhere within assigned territory
• A current, valid