Manager, Robotaxi Test Team

Zoox has embarked on a highly ambitious journey to develop an autonomous mobility solution, built from the ground up. As our Vehicle Operations team develops and scales, so does the challenge to understand operations data, ensure effective communication between development and operations, and inform key decisions to successfully scale the organization. 
In this role, you will lead the team of Zoox Vehicle Operators that test our ground-up robotaxi.  Our ground-up robotaxi is a Level 5 (L5) autonomous vehicle and will be the core product to support our future robotaxi service. In taking on the Manager, L5 Test Team role you will be leading a team of field experts for tools, features, and functions related to Vehicle Operator workflows, coordinating and streamlining processes in support of Vehicle Operations at Zoox.
As a Vehicle Operations Manager, your role will be to lead a team of VOs in ensuring they understand and execute both short-term and long-term targets. Managers at Zoox are hands-on with their team, working with & alongside them on a daily basis, leading by example to ensure all software and hardware tests are executed to Zoox’s high standards. You will also be working closely with other leaders within the Vehicle Operations organization, as well as assisting and interacting with multiple teams across the company, including Program management, strategy, vehicle engineering, and go-to-market teams. Our Managers are disciplined team players and believe in doing everything it takes to safely accomplish the mission.

Responsibilities

• Uphold a safety-centric, inclusive, and open-communication culture by leading by example
• Responsible for the management, hiring, and training of high caliber Vehicle Operations personnel
• Ownership of L5 Test Team process, deliverables, and reporting, both technical and non-technical in support of OKRs
• Work with other managers and program managers in Fleet Operations on the creation and tracking of KPIs of L5 vehicle support to initiatives across all areas of test and validation managed from the HQ 
• Define opportunities to increase efficiency in the execution of missions and overall vehicle operations
• Lead feedback to cross-functional teams to improve SW, system design, and safety processes
• Track tasks to completion and ensure a communication feedback loop
• Developing and implementing strategies to keep employees motivated and dedicated
• In support of the Procurement and Recruiting teams, assist in the management of contract vendors’ ability to meet Zoox requirements
• Will require regular travel inside and outside of the Bay Area to all test locations in support of milestone deliverables
• Provide support and guidance for vehicle operator Team Leads in managing large teams of operators and a contingent labor force
• Complete all administrative tasks with regard to team management, including, but not limited to, timesheet approval & schedule validation
• Monitor employee performance and facilitate quarterly evaluations

Qualifications

• 5+ years of successful management of large teams in a technical environment, across multiple locations
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Proven ability to problem-solve and improve operational efficiency in a high-pressure environment
• Proactive mindset and resourcefulness
• Strong written and verbal communication skills to coordinate with team members and management and explain technical issues
• Excellent driving history 
• Proactive mindset and resourcefulness
• Bachelor's degree in a business or technical field

Bonus Qualifications

• 3+ years autonomous vehicle industry
• 3+ years of operations experience
• Working with cross-functional teams on go-to-market initiatives

CompensationThere are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $104,000 to $157,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position. Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.
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