Customer Success Manager

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

 

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

 

Primary Location: United States (US) - Iowa  - Urbandale  
Function: Customer & Product Support
Title: Customer Success Manager - 105451 
Onsite/Remote:Onsite Position

 

  

 

Your Responsibilities

 

As Customer Success Manager at John Deere World Headquarters located in Urbandale, IA, you will be responsible for driving customer utilization and value realization for new and existing products, including See & Spray, Autonomous Tillage, Advanced Guidance, and other premium solutions. In addition, you will: 

 

• Assist customers in their product journey: onboarding, use, and renewal 

• Deeply understand the product capabilities and explain them to drive positive outcomes 

• Improve customer value realization and product utilization in close partnership with dealer and customer support teams 

• Deliver customer insights that drive actions within product management, engineering, tactical marketing, customer support, and other functions 

• Help define how our Customer Success processes and tools need to evolve as we scale our recurring revenue businesses 

 

VISA Sponsorship is not available for this position

What Skills You Need

 

• Self-starter and self-motivated 

• Great communicator 

• Detail oriented 

• Ability to work closely with many internal and external stakeholders 

• Strong analytical capability 

• High customer empathy and emotional intelligence 

What Makes You Stand Out

 

• Entrepreneurial spirit or startup experience 

• Product Support experience 

• 5+ years of Customer Success Management experience 

• Experience with products or services that utilize Deere's Intelligent Solutions

Education

 

Ideally you will have a degree or equivalent related work experience in the following:

 

• Bachelor’s degree (required) with emphasis in Business, Management, or Technology discipline or equivalent experience 

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible work arrangements
• Highly competitive base pay and performance bonuses
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use

 

Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL 

 

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

 

The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, in