Senior Incentive Comp Systems & Technology Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Senior Incentive Comp Systems & Technology Manager, you are responsible for the end-to-end design, implementation, configuration, and maintenance of global incentive compensation systems using the entire Xactly platform, including Incent and Intelligent Solutions. You will lead a dedicated team of individual contributors, manage daily operational activities, delegate tasks effectively, and ensure precise execution of monthly and quarterly commission processing. In this role, you will act as a trusted advisor to cross-functional business units, anticipating industry disruptions driven by AI, and leveraging AI trends to enhance functional strategy and long-term operational excellence.

 

This position is an individual contributor role reporting to the Sr. Director, Sales Compensation.

 

Responsibility

• Lead the end-to-end architecture, configuration, and administration of global incentive compensation systems and the Xactly platform to support enterprise-level commission plans, credit rules, and complex data calculations
• Supervise a team of three professional individual contributors, coordinating resource allocation, establishing operational priorities, and supporting long-term career development
• Partner cross-functionally with compensation design, sales operations, and revenue operations teams to deploy plan updates, resolve data dependencies, and execute successful period-end processing
• Anticipate industry disruptions driven by AI, and leverage AI trends to enhance functional strategy and long-term operational excellence within the compensation systems ecosystem
• Resolve significant and unique system challenges, technical calculation discrepancies, and system integration defects across platforms to mitigate business risk
• Drive user acceptance testing (UAT) cycles with cross-functional stakeholders, overseeing configuration deployments, and maintaining clean documentation patterns
• Serve as the principal technical liaison between internal organizational departments, especially the Accounting team, offering top-tier support with Xactly CEA and external implementation partners during strategic system upgrades and plan deployments
• Establish structured decision frameworks and continuous data-driven reporting to advise senior leadership on process improvements and workflow effectiveness

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor's degree or equivalent in Information Systems, Business Administration, Finance, or a related field
• 12+ years of experience maintaining, configuring, or implementing enterprise Xactly Incent solutions
• Experience supervising or leading professional individual contributors within an operations or technology environment
• Experience with the Software Development Life Cycle (SDLC), including design, build, QA, UAT, and production support within a sales compensation domain
• Experience with SQL, Xactly Connect, and relational database management systems

Preferred

• Xactly Incent platform certification
• Deep understanding of incentive compensation processes, automation methodologies, and corporate best practices
• Advanced experience managing complex, cross-functional automation workstreams under limited direct supervision
• Extensive ability to anticipate industry disruptions driven by AI and leverage AI trends to enhance functional strategy
• Strong written and verbal communication skills across senior leadership and technical