Manager, Sales Engineering

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io.

Location: This position is a hybrid-based role

As the manager of the Sales Engineering team for the Industry Expansion Business Unit, you'll play a vital role in building and leading a team of SEs. You'll collaborate with cross-functional stakeholders to develop processes and create industry-specific collateral to drive our expansion into new verticals (Financial Services, Healthcare, Manufacturing).

The mission of our Sales Engineering team at Gong is to serve as trusted partners, advising customers on complex workflows and guiding them toward an AI-first approach to their go-to-market strategy, ultimately helping them achieve their desired business outcomes.

RESPONSIBILITIES

• Lead a high-performing sales engineering team by applying insights gained from past experiences to ensure successful outcomes from the start.
• Recruit, mentor, and empower Sales Engineers to maximize their potential and contribute effectively to team goals.
• Build a team of Gong experts who possess in-depth knowledge of the platform to effectively communicate its features and business benefits to various user types.
• Play an active role in training team members on new features, processes, and collateral, fostering continuous learning and development.
• Foster a culture of collaboration within the Sales Engineering team and establish strong partnerships with Sales counterparts to drive revenue growth.
• Develop and implement streamlined processes and create impactful collateral to support the team and enhance stakeholder engagement.
• Optimize existing workflows and eliminate bottlenecks by collaborating cross-functionally with Sales, Customer Success, Support, and Product teams, ensuring smooth deal execution.
• Build and maintain strong relationships with Product Marketing, Sales Enablement, Sales Operations, and Product/Engineering teams, leveraging sound judgment to meet and exceed business objectives.
• Be a steward of our company culture and actively enforce our Operating Principles by embodying them in daily practices and team interactions.

QUALIFICATIONS 

6-12 years of relevant sales engineering experience, including a proven track record of building and managing high-performing sales engineering teams.

• Experience selling into one or more of the following industry verticals: Financial Services (Banking/Insurance/Wealth), Healthcare (including Life Sciences), Manufacturing, or Energy.
• Demonstrated ability to lead a customer-facing team; including strong people management skills, and a commitment to mentoring, coaching, and employee development.
• Proven experience in building a successful team from the ground up, with a readiness to roll up your sleeves and engage directly on deals, embodying our #no-royalty leadership principle.
• Ability to foster trust and collaboration among team members and cross-functional stakeholders.
• Strong business acumen with a deep understanding of the perspectives and priorities of revenue leaders.
• Knowledge of go-to-market (GTM) sales team personas, along with essential sales workflows such as forecasting and prospecting.
• Experience with sales technologies, including CRMs, cloud architecture, and telephony/web conferencing systems.
• Familiarity with data flows, AI and machine learning concepts, analytics, APIs/webhooks, and JSON.
• Understanding of security and privacy considerations related to SaaS systems.
• Exceptional verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively.
• Strong interpersonal and teamwork skills, with a collaborative approach to problem-solving.
• A genuine passion for technology and a commitment to innovative problem-solving.

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education &am