Assistant Manager, Retail Shop

Department: Retail Shop

Employment Type: Full Time

Location: Stephen A. Schwarzman Building

Reporting To: Maureen McGrath

Compensation: $55,000 - $60,000 / year

Description

Overview
The Library Shop, a profit center within the NYPL, is visited by almost one-third of those entering the Stephen A. Schwarzman Building (SASB) and has generated more than a million dollars in profits a year through its curated selections of books, gifts, accessories, and a range of proprietary items. See www.shop.nypl.org to understand the nature and scope of our operation.
The Assistant Manager works closely with the Shop Manager and takes primary responsibility for the operations of the Gift and Pop-Up sections (this may change as the shop expands to new quarters). The Assistant Manager operates as Shop Manager when the Manager is unavailable and provides direction and an exciting retail environment for staff of up to 20 part-time employees, three senior sales associates, and thousands of customers in a fast-paced, inventory-heavy, hectic shop. 
We are looking for someone we can count on to:
Own:

• Daily operations in the Library Shop

Teach:

• Staff Engagement - improve selling skills

Learn:

• How to increase Product Knowledge

Improve:

• Merchandise Organization

Some expectations for this role are that within:
1 month, this person will:

• Be familiar with the set-up of The Library Shop.

3 months, this person will:

• Work through a holiday season

6 months and beyond, this person will:

•  Achieve the financial goal for the Library shop

Responsibilities
Reporting to the Manager, the Assistant Manager will:

• Assume all managerial responsibilities when the Shop Manager is not available 
• Share opening & closing procedures and maintenance of cash
• Oversee the inventory flow from receiving to the shop floor and restock and reset merch.
• Share production of hourly schedule and rotations of staff
• Maintain merchandising standards, appearance of displays, stock areas, and kiosk & pop-ups.
• Provides leadership, motivation, and administrative guidance to all Staff
• Trains and mentors sales associates to maximum efficiency 
• Acquires and distributes product knowledge
• Provides outstanding and knowledgeable customer service
• Oversees special events and offsite activities
• Assists with preparing staff and stock for inventories
• Operates Cash Registers as needed
• Manages long lines, acts as a Greeter, and opens additional registers as needed.

Required Education, Experience & Skills

Required Education & Certifications

• Associates Degree preferred or equivalent work experience

Required Experience

• Three years as an Assistant Shop Manager or Large Department Manager

Required Skills

• Knowledge of retail operations from opening to closing procedures, cash management, re-stocking and re-setting, inventory counts, POS systems including and people management -- from staff to customers, etc. 
• Demonstrated success with providing exceptional leadership and customer service
• Visual intelligence and visual memory 
• Sales and merchandising expertise for culturally affluent marketplace
• Excellent communication skills
• Weekends, holidays, and evening availability are a must

Managerial/Supervisory Responsibilities

• Supervises a retail staff of up to (20+) Associates 
• Participates in the hiring and review process 
• Processes customer returns &/or exchanges 
• Resolves customer service issues 
• Manages the daily operations of the shop in the absence of the manager 

More...

Core Values
All team members are expected and encouraged to embody the NYPL Core Values:

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems 
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

Work Environment

• Library Shop Setting (public) 
• Back Office - Cash Processing 

Physical Duties

• Standing required 
• Limited to average physical effort - ab