ServiceNow Product Owner

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

AT&T is looking for a ServiceNow Product Owner, who will play a pivotal role in driving the vision, strategy, and delivery of ServiceNow solutions within our organization. You will collaborate closely with stakeholders, business analysts, developers, and cross-functional teams to ensure ServiceNow products and modules align with business objectives and deliver maximum value.

What you'll do:

• Product Vision & Strategy:
  Define and communicate the product vision, roadmap, and growth opportunities for ServiceNow modules (ITSM, ITOM, HRSD, etc.).

• Stakeholder Engagement:
  Gather requirements from business units, IT teams, and end users to create and maintain a prioritized product backlog.

• Backlog Management:
  Write clear, actionable user stories and acceptance criteria. Prioritize backlog items based on business value and stakeholder input.

• Sprint Planning & Execution:
  Lead agile ceremonies, including sprint planning, refinement, reviews, and retrospectives. Ensure timely delivery of features and enhancements.

• Continuous Improvement:
  Analyze metrics, feedback, and system performance to identify opportunities for enhancement and drive adoption of ServiceNow capabilities.

• Quality Assurance:
  Collaborate with QA teams to ensure solutions meet acceptance criteria and maintain high quality standards.

• Change Management:
  Support organizational change initiatives by providing documentation, training, and communication regarding ServiceNow changes.

• Market & Platform Awareness:
  Stay current on ServiceNow platform releases, new features, and industry best practices.

What you'll need:

• Bachelor’s degree in Information Technology, Computer Science, Business, or related field (or equivalent experience)

• 3+ years of experience as a Product Owner or similar role, preferably with ServiceNow

• Proven experience with ServiceNow platform administration, configuration, and module deployment

• Strong understanding of Agile/Scrum methodologies

• Excellent communication, facilitation, and stakeholder management skills

• Analytical mindset with the ability to translate business needs into technical requirements

What you'll bring:

• ServiceNow Certified System Administrator (CSA) or higher certifications

• Experience with multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM)

• Familiarity with ITIL practices and frameworks

• Experience in large enterprise environments

Our ServiceNow Product Owner, earn between $118,800 - $178,200 USD. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident h