Customer Quality Associate

Job Description

The Quality Associate works within the Ferdinand Quality System, using analysis and statistical techniques, to assist in the continual improvement of the manufacturing processes.  This individual will also assist in solving problems, controlling variables, and providing candid & accurate feedback that are critical to quality.  

Duties and Responsibilities: 

• Quality Data Analytics (QlikView).
• Dealer and Builder Northstar Presentation Deck creation.
• Replacement and Kitchen Inspection process and communication (Sales Reps/Customer Service) as needed.
• Repair training and testing as needed for repair personnel.
• Participate in A-3 Problem Solving and Kaizen Events.
• Support/Attend Recycling Committee Meetings and Initiatives.
• Lead Project Validations.
• Product Testing and process quality evaluation and control.
• Perform Product Audits and Trial Validations as assigned.
• AOK PIT Meeting participation.
• Create, log and route Deviations for approval – continued monitoring on log through completion
• Participate in the Customer Concern Analysis.
• Provide accurate quality information feedback.
• Obtain corrective action by appropriate position; follow up and determine effectiveness of action plans.
• Support the Quality System by performing tasks to ensure the compliance and continuous improvement of the system.
• Periodically review specifications, drawings, work instructions, etc. for currency and accuracy.
• Provide training/coaching on quality related subjects/ interpret specs and solve problems with Ferdinand Personnel as needed.
• Participate in Daily Management.
• Purchased material quality planning, evaluation, and control.
• Customer/Consumer home visits for repair (Back-up to Repair Specialist).
• Assure Calibration of measuring instruments.
• Document control of SOS and TPM material.
• Floor Color Standard Calibration.
• OOCA and OBKA participation.

Skills and Abilities: 

• Must be a team player with strong communication skills.
• Must have the ability to actively lead and participate in problem solving.
• Ability to maintain the professional competence, knowledge, and skill necessary for the satisfactory performance of all assigned responsibilities.
• Ability to apply and interpret statistical data
• Computer skills (Word, Excel, and PowerPoint) required
• Experience in drafting reports and collecting data.

Education: 

• High School Graduate or Equivalent
• Two years experience within a manufacturing environment preferred.

Organizational Relationship:

• Reports to Sr. Supervisor- Customer Quality.

Additional Information

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.