New College Grad, Field Applications (Sales) Engineering

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole.

We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, and WD_BLACK™.

We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.

Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.

Job Description

Western Digital is seeking a New College Graduate to join the Field Applications Engineering team in San Jose, CA. The candidate will be responsible for working with account teams supporting our key customers. Working together with an experienced group of storage professionals, you will work with the account team to manage qualification and sustaining activities and projects. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Taking care of customer requests and answer product-related questions
• Updating trackers for qualification and sustaining issues
• Collaborate with customer on developing qualification plans for new products
• Manage and track qualification metrics and deliverables
• Lead periodical customer meeting to track customer qualification progress, issue and initiatives
• Hands-on 1st level failure analysis to debug customer issue
• Work hand-in-hand with Engineering and other cross-functional organizations to resolve issues and provide closure response to customer
• Assist with communicating customer requests for compliance with internal teams and coordinate customer deliverables such as feature request, required documents, etc.
• Represent and advocate customer needs and priorities to internal teams

The ideal candidate should have a strong engineering background, along with a desire to work externally with some of Western Digital’s largest customers. The candidate’s skillset should include a data analytics background, good project management skills, strong verbal and written communication, and the ability to thrive in a team environment. 

Western Digital will not offer future visa sponsorship for this position. Candidates who are based in the San Jose, CA area will be prioritized. 

Qualifications

REQUIRED

• Bachelor’s degree in electrical engineering, computer engineering, or related engineering field with a graduation date before July 2026. The expected start date for this position is in July or August 2026.
• Interest in working in a customer-facing engineering setting
• Academic or professional experience in hardware/firmware failure analysis
• Past experience working with Hard Disk Drives a plus
• Proficiency in Python, SQL, C/C++
• Data science/ analytics skillset (preferably in Python, SAS, JMP)
• Proficiency with MS Office Suite

SKILLS

• Excellent communication skills with the ability to work in a cross-functional team setting.
• Good project management, problem-solving, analytical, and presentation skills.

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set