If you are an Internal City Employee, Retiree or Dependent/Survivor of a City Employee please apply internally via Career Icon in your Workday account.

Make a difference in the community you live in! As a Community Builder—an employee with the City of Gainesville— you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it’s a chance to contribute to community success and to help enhance the Gainesville way of life.

Department:

9435 GRU - Billing and Customer Solutions

Salary Range Minimum:

$21.59

Salary Range Maximum:

$32.88

Closing Date:

05/05/2025

Job Details:

This is complex, skilled and responsible work assisting customers, internal and external in planning and accessing a variety of services or coordinating operational customer service activities.  Also, includes complex utility billing functions and/or customer solutions activities, including but not limited to, analyzing meter readings, analyzing and resolving billing issues, coordinating operational customers' service activities, maintenance of customer and financial databases and records and other complex financial and records functions, and analyzing written business agreements and contracts for utility billing and utility record keeping. Positions allocated to this classification reports to a designated supervisor and work under limited supervision.  Work in this class is distinguished from other classes by its emphasis on high level customer service skills and/or technical utility billing work in a multiple service environment.


To be considered for this position you must take and pass the City of Gainesville:

-Typing (Passing score is 34WPM; Average Standard Net WPM is the score we go off of)
-Word
-Excel

**IF YOU HAPPEN TO FAIL YOUR TESTING, YOU MAY RETAKE THE TEST AS LONG AS IT IS BEFORE THE DEADLINE**

To schedule testing please contact CareerSource North Central Florida by emailing Assessment@careersourcencfl.com your request. They are the test administrator and will be able to assist you with your assessments.

*PLEASE LISTEN TO THE ENTIRE MESSAGE FOR INSTRUCTIONS*

This testing is done online.

Testing is due by EOD 5/6/25

These are mandatory assessments and must be completed for further considered for this position.

***Test scores are good for 1 year*** If you have completed testing in the past year, please ensure your scores are attached to your application before submission!!

Job Description:

SUMMARY

This is complex, skilled and responsible work assisting customers, internal and external in planning and accessing a variety of services or coordinating operational customer service activities.  Also, includes complex utility billing functions and/or customer solutions activities, including but not limited to, analyzing meter readings, analyzing and resolving billing issues, coordinating operational customers' service activities, maintenance of customer and financial databases and records and other complex financial and records functions, and analyzing written business agreements and contracts for utility billing and utility record keeping.

Positions allocated to this classification reports to a designated supervisor and work under limited supervision.  Work in this class is distinguished from other classes by its emphasis on high level customer service skills and/or technical utility billing work in a multiple service environment.

EXAMPLES OF WORK*

*This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position.  The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job.  Performance of lower level duties may be required.

ESSENTIAL JOB FUNCTIONS

General (all areas):

Serves as primary contact for customers, elected officials and agencies, City employees, and clients to answer, screen, research, inform, advise, process and follow-up all customer requests efficiently.

Handles inquiries, complaints, and requests.

Analyzes customer information to determine deposit requirement.

Independently analyzes and/or reconciles complex utility accounting and/or billing system problems.

Performs front-end editing of Customer Information System (CIS) data to ensure accuracy and resolve issues.

Calculates, prepares and issues basic and routine bills, invoices, account statemen