Supervisor, Fleet Operations

Exempt/Non Exempt:

Location Details: This is an in-office, full-time position. *Please note this position is not hybrid and will report to a fleet location every day.* 

Position Schedule / Shift: 7-day, multiple shift operation which may require “on call” duty at times. 

Position Summary:  

The Fleet Supervisor leads daily roadside assistance and towing operations, partnering with the Operations Manager to ensure safe, efficient, and customer-focused service delivery. This role is responsible for recruiting, coaching, and developing technicians while maintaining workforce readiness, fleet quality, and regulatory compliance. The supervisor oversees scheduling, safety initiatives, performance management, and customer issue resolution to support operational and financial goals. Success in this position requires strong leadership, problem-solving, and communication skills in a fast-paced environment. This is an excellent opportunity for a hands-on leader passionate about driving team performance, safety, and exceptional customer service. 

Key Responsibilities: 

• Tows vehicles, when needed  

• Provide training, support and assistance to Service Vehicle Operators and Automotive Service Coordinators  

• Resolve escalated service problems     

• Maintain productivity standards for the team  

• Coordinate vehicle maintenance, order supplies, inventory and distribute necessary tools, parts and supplies  

• Maintain facility in a safe, clean and orderly fashion  

• Perform administrative duties such as complaint resolution, deposit compilation and reconciliation and researching, compiling and communicating various reports and information  

Qualifications: 

Required 

• High School Diploma or equivalent (GED). 

• Valid state driver’s license with an excellent driving record and ability to drive day/night and for extended periods. 

• Ability to pass and maintain DOT physical certification. 

• Leadership experience with a proven ability to achieve results through others. 

• Roadside assistance, towing, vehicle recovery, and/or minor automotive maintenance experience. 

• Experience working with stranded motorists, vendors, contractors, and customer service/damage resolution. 

• Strong safety awareness, decision-making, problem-solving, interpersonal, customer service, and communication skills, including training and presentations. 

• Ability to prepare cost, expense, and budget reports. 

• Proficiency with Microsoft Office (Word, Excel), technical/diagnostic tools, and emergency roadside service equipment. 

• Ability to work effectively