Patient Care Coordinator

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Position Summary

This is a remote role candidates can live anywhere in the United States

Coram/CVS Heath is looking for dependable, customer service oriented individuals to join our Enteral Nutrition Center team! As a Customer Service Specialist, you will support the Enteral Nutrition department by processing monthly patient refill requests and ensuring documentation is accurate before shipping orders.

Directly impact a patient's life by processing new patient orders and updating electronic medical records, working with the patient admissions department to help bring a patient on services with the company.

As a Customer Service Specialist- Refill Team you will:

*Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status.

* Triaging calls to various departments.

*Verifying patient demographics and insurance information to ensure accurate shipment.

 

This is a full-time benefited position and it NOT through an agency. Typical hours for this role are Monday- Friday with alternating Saturday work.

Hours available are:

9am -5:30pm CST

Challenge your healthcare training or current customer services skills to make a difference in a patient’s life by explaining by initiating the referral process and answering questions from patients and caregivers on their admissions status.

 

Coram CVS/specialty infusion services is a Fortune 5 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation.

Required Qualifications

*Minimum one year experience working in a customer service environment.

* Experience with data entry.

* Experience working in Microsoft Office, specifically Excel, Outlook and Word.

Preferred Qualifications

* Home infusion or durable medical equipment (DME) experience.

* Call center experience.

* Experience working in a healthcare environment.

Education

High School diploma or GED

Pay Range

The typical pay range for this role is:

$17.00 - $25.65

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
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