Office Assistant Senior, JSD Family Resolution Services

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$25.34 - $31.03 Hourly

Department:

Department of Community Justice (DCJ)

Job Type:

Regular Represented

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

September 07, 2025

The Opportunity:

THIS WORK MATTERS!  

• Are you a leader, achiever, and doer who brings skill and passion to a challenging and evolving environment?  

• Are you a team player who excels at customer service?  

• Are you a dependable administrative professional skilled in effectively multitasking? 

• Are you looking for meaningful work that has personal and professional purpose? 

 

The Department of Community Justice Juvenile Services Division (JSD) is seeking a full-time administrative and office support professional with the skills, passion and a strong commitment for public service for an Office Assistant Senior position with our Family Resolution Services (FRS) unit. The mission of Family Resolution Services is to offer conflict resolution and parent information services to support positive connections as families change. We strive to be equity and trauma informed in the provision of all of our services, as well as how we operate as a team. The FRS program team is located at the Multnomah County Central Courthouse, 1200 SW 1st Ave, Portland OR 97204. 

This Office Assistant Senior oversees all office administrative procedures including but not limited to all financial processes, database management, customer service and client scheduling, building and office safety protocols, equipment acquisition and maintenance, and back up administration of online Parent Education classes on Zoom.       

Primary duties include but are not limited to the following: 

• Client Intake and Scheduling: Schedule new clients for parent education, mediation, and co-parent coaching, adhering to all established office protocols. Assist with registration in person, by phone, email, or other electronic formats as needed. Create, maintain, and accurately update client information in the Salesforce database.

• Background Checks and Database Management: Perform background checks for all Parent Education participants and new mediation appointments. Update and maintain all records in Salesforce database according to current office protocols and procedures. This may include database testing and assisting with development of new database procedures and processes.  

• Complete Financial Accounting Functions: Maintain all financial records in a timely and accurate fashion, including accounts receivable, balancing receipts, and bank deposits using FRS, DCJ and County established systems. Oversee use of Visa, check, and cash handling procedures. Ensure all monies collected are properly accounted for based on DCJ process and deposits made in a timely and appropriate manner. Coordinate and cooperate with DCJ finance staff and follow DCJ finance protocols and timelines.

• Provision of Customer Service: Provide information and response to the public, court staff and other partners related to all services and procedures in a respectful, calm, and accurate manner whether in person, by phone or email per established protocols.

• Office Support and Safety: Manage employee requests for equipment and supplies.  Maintain, track and order office equipment and supplies. Act as liaison with providers to support computer, telephone, fax, copier/printer, Visa machine and other services necessary for optimal office functioning. Train and orient new administrative staff to all office procedures and practices. Develop, document, maintain and update office administrative written protocols and procedures. Provide comprehensive and accurate note taking during All Staff meetings and Administrative team meetings. Train staff regarding safety protocols and procedures. Complete incident reports when needed.  Participate on the courthouse safety committee and keep staff up to date on relevant building safety issues. Function as the point of contact during building emergencies.

• Provide back up administration of virtual Parent Education Class when Parent Education Ad