Account Manager

Job Description

The Washington Post is seeking an experienced Account Manager who will build and strengthen client relationships to achieve long-term partnerships. At the Washington Post, client relationships are our top priority, the Account Manager will maintain client accounts and serve as the main point of contact for client needs, account performance and growth. The Account Manager enables The Washington Post to better serve clients by applying obsession to what clients care about and need, ensuring our story is valued and understood, and building and maintaining trusted-advisor relationships with day-to-day practitioner contacts at advertiser/agency. The AM drives both revenue and client satisfaction. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service throughout all phases of the post-sale customer lifecycle. 

Motivations: 

• You are personable and passionate about relationship building with exceptional customer service skills. 

• You anticipate and proactively address campaign issues early and work to resolve them before the client identifies them.  

• You can self-prioritize based on needs and demands of each client and sense when to act urgently. 

• You communicate and present to clients at all levels, including senior leadership, comfortably and professionally. 

• You are observant and curious, you are not hesitant to ask questions. 

• You are highly productive; you are a strong time-manager and look to improve processes and maximize opportunities for high efficiency. 

• You demonstrate flexibility with changes in client direction or goals. 

• You are a data driven thinker and storyteller.  

Responsibilities: 

• Be the central point of contact in all matters related to client experience and performance:  

• Responsible for communicating proper deadlines that follow internal and external SLAs 

• Finalize contracts in OMS and coordinate launch with campaign management team through ticketing system 

• Proactively keep client informed and updated on the status of campaign launch from flight start to finish 

• Drive revenue and increase customer satisfaction by developing and cultivating strategic client relationships and delivering customized solutions aligning to the client’s advertising needs.  

• Develop a thorough understanding of the clients’ position in the market, their product/service, points of difference and competitive advantages. 

• Always lead with insights and data; tailor content and messages about ways to grow and optimize campaigns to increase business results. Influences Stakeholders and Decision Makers by sharing data insights. 

• Own and communicate data-driven optimization decisions that are aligned with client needs/KPIs and meet business performance expectations. 

• Responsible for the execution of campaigns, driving coordination of internal resources for excellence in the completion of core tasks, account transitions, and maintaining client account health.