Lead Analyst - CCS Business Support

Lead Analyst - CCS Business Support

Reporting to Supervisor, Business Support & Solutions

Location: Kirkwood, NY or Orange, CT

Work Type: Office

The base salary range for this position is dependent upon experience and location, ranging from $83,804 to $115,232

Job Summary

1. Enterprise wide responsibility for production support across 3
distinct and unique SAP IS-U/CCS Systems throughout the operating
companies at AVANGRID Networks.
2. First level production support to all AVANGRID Networks
functional business areas relating to Customer Service SAP systems and
related technical interfaces such Web, IVR, and EDI transactions;
involving trouble analysis, solution determination, testing, and
implementations.
3. Project leadership for technical initiatives and managing them
through the Software Development Life Cycle (SDLC) phases of Business
Requirements, Technical Design, Development, Test Writing, Testing,
Implementation, and post Implementation Support.
4. Collaboration and facilitation across the enterprise between
business product owners, business process owners, IT departments,
Management, Senior Management stake holders (internal and external), and
3rd party vendors for Customer Service SAP systems and related
applications.
5. Provides technical leadership guidance and mentoring to analysts
within a highly skilled department as well as all other business product
owners.  

Key Responsibilities

• Applies detailed SAP Industry Solutions – Utility (IS-U) / CCS
  Systems integration knowledge relating to the design, configuration, and
  testing of production resolutions and project enhancements within the 3
  SAP Customer Care and Services Systems throughout AVANGRID Networks.
  Collaborates with business organizations, vendors, and IT Leads
  throughout AVANGRID including: Customer Service, GIS & Business
  Warehouse, Electric & Gas Operations, Web/Portal Applications,
  Compliancy & Security, Networking, Infrastructure DBA, and Production
  Control. (25%)
• Leads the development of technical projects in the areas of:
  Billing and Invoicing, Front Office, Financial and Contract Accounting
  (FICA), Retail Access, and Device Management. Such projects relate to
  functionality enhancements in the areas of: Customer Relationship &
  Billing Systems (i.e. Smart Care), Advanced Meter Infrastructure
  Systems, Siemens/OMS Systems, Customer Rate Cases, ESCO Regulatory
  Orders, Accelerated Web enhancements, and IVR Upgrades. This effort
  includes analysis, project schedule, requirements /design documentation,
  test plans, testing, test results documentation, implementation, and
  post implementation support tasks of a project. Including cost and
  resource estimates for major projects, along with complex calculations
  for the selection and evaluation of in-house technical solutions and
  external vendors. (25%)
• Utilizes extensive business and technical expertise across the
  enterprise (NY, ME, CT/MA) in the prioritization, analysis, innovative
  solution determination, testing, and efficient deployment of AVANGRID
  Networks application resolutions. Provides explanations of complex
  concepts and risks both simply and accurately to non-technical end-
  users. (20%)
• Provides direct technical leadership and guidance to key business
  areas such as: Back Office Billing, Back Office Credit & Collections,
  Supplier Relations, Call Centers, Field Customer Service, Meter
  Services, and Corporate Cash Management; in their decision making,
  process improvement initiatives, and in support of their efficient
  business operations. (10%)
• In collaboration with senior management and stakeholders; designs
  and develops accurate data analyses regarding production issues, project
  supporting details, regulatory proceedings, and internal/external
  audits. (5%)
• Ensures timely meter data, billing/invoicing accuracy, revenue
  collections, improving