Greeter - Part-time/Center City

Job Details

The Greeter is responsible for ensuring the prompt and courteous greeting of all patients, assisting patients with wayfinding, and ensuring their registration, check-in, and copay collection are complete. Performs navigator and registrar functions with an emphasis on creating an excellent patient experience. Responsible for managing patient flow on each floor and in the building lobby.

Job Description

ESSENTIAL FUNCTIONS:

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Responsible for ensuring smooth and efficient patient flow of assigned floor and monitoring patient queues to create an excellent patient experience.
• Identifies opportunities for service recovery and coordinates resolution as needed.
• Ensures appropriate coverage at all times.
• Promptly and warmly greets all patients and visitors when they arrive on the floor and directs patients to waiting or inpatient areas.
• Performs electronic system functions related to the patient registration and arrival process including scanning of photo IDs.
• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Completes daily rounding of all posts.
• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Provides assistance to patients and visitors by assisting with wheelchairs, escorting or transporting people who may need help to their destination.
• Ascertains patients and visitors needs and directs them, accordingly, including visitor registration.

Minimum Education and Experience Requirements:
Education:
High School Diploma or GED Required.
AND
Experience:
Minimum of 3 years’ experience in a medical setting handling busy practice including typing, telephone contact, insurance and referrals, decision-making skills, interpersonal communication skills, organizational ability and data entry computer experience. Related patient service experience, preferably in a healthcare setting.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Primary Location Address

111 S 11th Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students.