Account Planner 3

Job Summary:   

Coordinate production related services to meet customer requirements and needs.  

   

Duties/Responsibilities:   

• Coordinate all inputs, including but not limited to, print order, mail file, supplied inserts, outsource needs, and verifies completions 

• Generate the EFI (Prograph) job plan for each individual job based on information received from the Account Specialist 

• Daily communication with required Account Specialists 

• Ensure job instructions are followed and are accurate 

• Monitor all open jobs and confirm they are meeting quality standards  

• Follow a detailed checklist to ensure all data is received and the process is completed appropriately 

• Prepare billing summaries when jobs are completed 

• Performs other related duties and participates in special projects as assigned. 

• Ability to navigate/service high end/high level accounts and resolve complex customer problems. 

• Provide leadership, mentoring and direction to other Account Planners within the team. 

   

Basic Qualifications:   

• High School diploma or equivalent 

 

Desired Skills and Abilities:  

• HS diploma or equivalent with 7 or more years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience. 

• Requires very good knowledge of general administrative/manufacturing operations procedures and knowledge of job specific processes to successfully execute and complete the more progressive/complex duties of the job.  Must have an in-depth knowledge of EFI processes and press, bind and mail requirements.  

• Ability to follow company policy and understand any rules or regulations governing the work being completed and impact work has on department or company.  Must have very good knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete duties successfully.   

• Requires good knowledge of multiple functions or areas of the business in which there is frequent contact with while completing daily work assignments of the job.   

• Must have very good oral and written communication skills sufficient to explain departmental policy, methods and/or procedures when completing assignments.   

• Requires very good organizational skills sufficient to accomplish work by established deadlines and ability to coordinate phases of work with others. 

• Must be able to work weekends and holidays. 

• Additional job knowledge, skills, and/or abilities specific to a department may be listed on the staffing requisition.