Full-Time Case Manager Indianapolis, IN

Track Group Inc., a global leader in the provision of advanced electronic monitoring and supervision solutions to the criminal justice/corrections market.  For over 27 years, we have been providing our global clients with the industry’s most reliable location tracking devices, complemented by flexible software, analytics, and app-driven monitoring solutions along with multi-levels of support services.  We have a proven record of success leveraging new tracking technologies to create valuable solutions for our customers and maximize investment returns for our shareholders.

General Job Description: Case Manager

A key member of the Indianapolis team, the Case Manager, will report to the Executive Director and perform and maintain close continuous support of assigned accounts to ensure high customer satisfaction and retention through systematic customer contact, training activities, and implementation of new programs requirements. Actively works with assigned accounts to identify growth opportunities through the increased use of Track Group’s continuum of products and Services. Provides programmatic assistance to allow each customer to operate an effective program with high satisfactions levels.  Supervises and monitors the activities of agency clients while ensuring compliance with rules and conditions of the sentencing court and policies of Marion County Community Corrections (MCCC) through the use of evidence-based practices and interventions.  This position is located in our Indianapolis, IN office, and is a hands-on position.

Duties:

·        Interviews and obtains client information and record information appropriately and accurately.

·        Informs courts, through submission of a written violation, when a violation occurs that cannot be handled administratively. Prepares and sends memos to court.

·        Conducts IRAS (Indiana Risk and Needs Assessment) on all clients and develops individualized case plans utilizing the results of the assessment.

·        Schedules and monitors results of client drug screens and takes appropriate action.

·        Monitors collection of fees from clients pursuant to the court order and MCCC policies.

·        Appears in court and reports violations of program rules and court orders via testimony as requested.

·        Attends training and education seminars and pursues other professional development opportunities to remain current in evidence-based practices (EBP) research.

·        Attends regular staff meetings and confers individually with the supervisor of case consultations and other work related issues.

·        Maintains issued agency equipment, clothing, and any other items the Case Manager might be required to use in performance of duties.

·        Obtains regular written reports from treatment and/or service providers that detail the client's progress and/or compliance or lack thereof.

·        Documents all correspondence with the public regarding MCCC clients, MCCC clients themselves, the Courts, treatment provider reports, etc., in the Informer case management database.

Supervisory Responsibilities:

·        None.

Competencies:

·        Computer skills; Microsoft Excel and Word.

·        The candidate must be very detail-oriented, accurate and able to meet deadlines while performing multiple duties.

·        Additional skills and abilities include communication skills and interpersonal skills.

·        Knowledge of standard policies and procedures.

·        Excellent phone and communication skills.

 Track Group Inc is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or belief, marital status, pregnancy status, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 C