Principal Product Manager, Coach Workflow

Twin Health 

At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™ , a dynamic representation of each individual’s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions. 

Working here  

Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what’s needed to create impact for our members, partners, and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth, Sequoia, and Sofina, enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world!

Excited to join us and do your part in improving people’s health and happiness?

Opportunity 

We are looking for a Principal Product Manager, Coach Workflow to lead the development of Twin’s clinical platform, which powers the day-to-day workflows of health coaches. This platform is critical to enabling our health coaches to deliver personalized, high-quality care to Twin’s members at scale. In this role, you will drive the creation of AI-powered tools, coach workflows, and decision support features that help health coaches work more efficiently, stay informed, and focus on what matters most: improving patient outcomes. 

You’ll work closely with design, engineering, data science, and stakeholders to identify high-impact opportunities, prioritize solutions that meet real-world clinical needs, and ensure strong alignment across teams. This is an ideal opportunity for a strategic, user-centered product leader passionate about transforming healthcare through technology.

Responsibilities

• Own the strategy, roadmap, and execution for Twin’s clinical platform, enabling health coaches to deliver effective, personalized care through optimized workflows.
• Design and deliver AI-powered features and intelligent workflows that support clinical decision-making, optimize care coordination, and improve efficiency for coaches and the broader care team.
• Develop a learning system that captures and operationalizes best practices from top-performing coaches into AI-driven features.
• Collaborate closely with clinical stakeholders, particularly health coaches, to deeply understand user needs, pain points, and operational workflows.
• Translate clinical requirements into detailed product specifications, user stories, and Jira tickets for implementation.
• Partner with Product Design to create intuitive, role-specific user experiences that integrate seamlessly into clinical routines for coaches and other care team members.
• Lead cross-functional agile teams including engineering, design, data science, and QA through all stages of the product lifecycle, from ideation to launch and iteration.
• Define and track success metrics to measure impact on clinical performance, care quality, and patient outcomes, with a focus on coach effectiveness.
• Work closely with AI/ML teams to ensure technical solutions are interpretable, clinically safe, and effectively integrated into coaching workflows.

Qualifications

• 8+ years of product management experience, ideally in healthcare technology, clinical platforms, or coach workflow tools.
• Experience designing and launching products for care teams, including physicians, coaches, nurses, or other allied health professionals.
• Proven ability to build complex workflow tools and AI-integrated features, including experience with Generative AI, that support high-stakes decision-making in regulated environments.
• Strong understanding of clinical operations, healthcare delivery models, and the needs of multidisciplinary care teams, with a specific focus on health coaching workflows.
• Experience with Electronic Medical Record (EMR) systems, clinical documentation tools, or care coordination platforms is a strong plus.<