Client Success Executive

Your wellbeing matters. Join a company that cares.

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company. 

*Big news: Gympass is now Wellhub! 
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here. 

THE OPPORTUNITY

Be the next Client Success Executive to join our SMB Client Success team in the US!

Ready to be the heartbeat of our client relationships at Wellhub? We're on the hunt for a passionate Client Success team member who thrives on helping businesses and their employees unlock the full potential of wellness. This isn't just about managing accounts; it's about being a true partner, building lasting connections, and ensuring every client feels the Wellhub magic!

YOUR IMPACT

• Cultivating Longevity: Expertly manage and renew client contracts, identifying key upsell opportunities to deepen their relationship with Wellhub;
• Strategic Growth Partner: Dive into client data – financial performance, engagement metrics, and more – to develop tailored strategies that maximize their return on investment with Wellhub.
• Troubleshooter: Skillfully mediate any challenges or concerns, proposing creative and effective solutions that delight our clients and align with their wellbeing goals.
• Unlocking Potential: Proactively identify and seize new opportunities to expand our service offerings within existing client accounts.
• Insights Generator: Transform complex data into clear, actionable insights that empower clients to make informed decisions about their wellness programs.
• Engagement Driver: Design and implement initiatives that enhance client satisfaction and strengthen their long-term commitment to Wellhub.
• Relationship Manager: Secure the continuation of valuable client relationships while ensuring mutual benefit and sustainable growth.
• Operational Excellence: Champion process improvements that enhance our service delivery and consistently exceed client expectations in their wellness journey.

WHO YOU ARE

• Previous experience in Procurement, Sales or Client Success, particularly at a fast paced technology company;
• Bachelor’s degree recommended;
• Experience in using Salesforce, Google Sheets and Tableau is a plus;
• Experience nurturing a portfolio of clients;
• Thrive in ambiguity and enjoy the challenges that come with a rapid growth company;
• Strong ability to influence & coordinate cross-functional areas, work in a team environment, and solve problems creatively and efficiently;
• Excellent communication and presentation skills;
• Proactive, organized, agile and independent profile, who knows how to deal with pressure and changes constants (resilient).

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience managing client relationships and commercial in Sales and Client Success area are mandatory requirements.

WHAT WE OFFER YOU