Readiness Lead - Change and Transformation

Are you ready to shape the future of global commerce and delivery? At Global Vendor Delivery and Solutions, we don’t just support Microsoft’s business, we redefine how it operates. We are the architects of transformation, blending AI-powered innovation with continuous improvement (CI) to deliver scalable, secure, and high-quality solutions across a dynamic vendor ecosystem. 
 
As part of Microsoft Business Operations (MBO), you’ll be at the heart of a team that: 
- Supercharges operational excellence through AI+CI, driving step-function improvements in productivity, speed, and quality 
- Partners to accelerate growth, enabling compliant revenue expansion and risk mitigation across global markets. 
- Delivers differentiated customer experiences, making it easier to do business with Microsoft through streamlined, trustworthy operations. 
- Builds the AI-powered frontier firm, where bold goals, inclusive culture, and human ambition converge to reshape business processes and customer engagement. 
 
We embrace “AND”—holding paradoxes like agility AND stability, innovation AND compliance—to unlock breakthrough ideas and solutions. Our work is challenging, creative, and deeply impactful, with opportunities to co-innovate with strategic suppliers and transform legacy operations into AI-enabled services at scale. 
 
If you thrive in complexity, lead with curiosity, and aspire to make a global impact—Global Vendor Delivery & Solutions at MBO is your next destination. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

The Change Readiness Lead is responsible for elevating the quality and impact of change management across vendor operations, with a focus on readiness and adoption. This role encompasses more than just Change Request (CR) management—it involves end-to-end ownership of the readiness lifecycle, ensuring successful adoption, organizational change management, updates to Work Instructions (WI), training, taxonomy, and all functional tasks necessary to drive change effectively. The Readiness Lead is accountable for the CR process, ensuring that changes are not only approved but also fully adopted and sustained across the organization. 

Key Responsibilities:

End-to-End Change Planning & Readiness 

• Own the readiness lifecycle from intake through go-live and post-release validation.
• Ensure teams are fully prepared to adopt and sustain changes, especially AI-driven transformations.
• Lead readiness planning and execution for major change initiatives, including process transformation and technology adoption. 
• Accountable for supplier updates to Work Instructions (WI), training, taxonomy, and other functional tasks necessary for effective change.
• Maintain accountability for the CR process, ensuring changes are managed, tracked, and adopted. 

Vendor Management 

• Ensure that vendors are managing change properly.
• Address gaps in vendor maturity, moving beyond a narrow focus on CR sign-off to a holistic approach that includes adoption, work instructions, and training.
• Measure the successful execution of change by its outcomes for stakeholders. 

Supplier Enablement & Accountability 

• Drive supplier readiness and accountability for change initiatives.
• Enable vendor