Customer Service Representative - 1,500.00 Bonus Included

AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to therapy transforms lives and is achieved through the powerful combination of our people and technology. We leverage advanced custom software, data analytics, and a patient-centered approach to transform medication management into a seamless and efficient process.

**Earn up to $1,500 in Bonuses for qualified employees within your first 5 months**

***VOTED one of Orlando's BEST PLACES TO WORK two years in a row***

****WORK FROM HOME AVAILABLE AFTER 120 DAYS****

The purpose of the Customer Service Representative (CSR) is to meet or exceed the customer’s expectations by assessing our customer’s needs, assigning priorities, and triaging the information to the appropriate resources. (Customers may include patients, medical professionals, and family members.) The CSR will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Services.

• Compensation: $15/hr-$19/hr
• Location: 4500 W 107th St, Overland Park, KS 66207
• Schedule Requirements: Post training schedules begin November 6th, openings are as follows based on availability: (7am-4pm CST, 8am-5pm CST, 9am-6pm CST, 10am-7pm CST).
• Start Date: The entire new team will start together on 10/2/23
• Training: Onsite 4-6 weeks, 8:30-4:30pm CST (paid lunch hour during training)
• Work from home: The opportunity to work from home will be made available after 120 days of post training based upon goals and quotas being met at the discretion of the manager

Why AssistRx:

• Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
• Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications.
• Flexible Culture: Many associates earn the opportunity to work from home after 120 days after training. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives.
• Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization.
• Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.
• Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus!

Requirements

• Previous work experience in Specialty Pharmacy or Customer Service
• Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills
• Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and “customer service” skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional “customer service” setting
• Strong ability to multi-task and strong time management skills
• Ability to function in a high-volume, fast-paced environment

• Dependable and strong work ethic
• Ability to accept and implement feedback and coaching

Specific type of experience preferred:

• Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience
• Experience working in a health care/pharmaceutical industry environment
• Understanding of challenges associated with patients’ medical condition

Benefits

• Medical, dental and vision benefits become effective the first day of the month following 30 days of employment.
• Employees are fully vested in their 401(k) after 90 days of employment.
• PTO is preloaded; not accrued. New employees are prorated 100 hours of PTO (12.5 day