Assistant General Manager

POSITION/PURPOSE:
Assists the General Manager in the overall operation of the shopping center including accounting and asset management responsibilities, preparation of budgets and business plans; prospecting for  local, regional, permanent, and temporary merchants; coordination of the local leasing program;  establish and maintain retail relationships; oversee personnel; develops on-site staff and interacts with corporate staff to accomplish special projects and involvement with the community. Shares in responsibility for maintaining the physical integrity of the Center, creating an environment that enhances customer satisfaction and tenant sales. Primary focus is to increase the value of the Center by increasing its Net Operating Income.

Must have the ability to learn the roles and functions of all positions within a shopping center to support the efforts of all departments. AGMs are in training to advance to another role within the company as performance and opportunity warrants.

PRINCIPAL JOB ACTIVITIES:
Assist in managing the shopping center facilities in all the following functions which ultimately fall to the responsibility of the center's GM, which include:

• Administer leases and reciprocal easement agreements.
• Be familiar with the terms of the Property Management Agreements (PMA) and assist GM in executing.
• Assist in preparation of reporting to ownership as required in the PMA.
• Maintain and secure common areas, including all elements of the property, including but not limited to cleanliness, landscaping, parking lots, HVAC and central plant, entry doors, elevators and escalators, snow removal, roofs, and lighting.
• Accounts Receivable: Collect outstanding rents and recovery charges.
• Prepare various reports requested by corporate office and Owners.
• Assist in move-in and move-out of tenants including utility transfers as applicable, notices to appropriate corporate contacts, physical inspection of premises to note any punch list items or outstanding deficiencies to be addressed, key collection/distribution, etc.
• Oversee property vendors and participate in the request for proposal (RFP) and vendor selection process and contract creation.
• Participate in meetings with Ownership, Corporate, and Leasing to determine strategic direction of center goals and objectives.
• Participate in Manager on Duty weekend rotation.

Assist in preparing and managing adherence to the annual center budgets. Duties include:

• Forecast annual income and expenses for the center on a periodic basis.
• Assist GM in the creation of annual budget and obtaining vendor budget quotes.
• Expense control while maintaining operating standards.
• Approve disbursements in accordance with approved annual budgets.
• Maximize income generated by the centers.

Be knowledgeable about and participate in the leasing efforts of the center. Duties include:

• Participate in prospecting, negotiations, and lease agreement generation with local leasing team.
• Lease space to local leasing or temporary retail and vending merchants.
• Coordinate overall leasing effort with the corporate leasing representatives to establish 
  quality tenant mix.
• Negotiate and administer lease amendments.
• Build relationships with existing tenants, prospective tenants, community partners, and 
  potential sponsors to maximize miscellaneous income opportunities.

Assist and manage center personnel. Duties include:

• Coordinate and direct the Marketing staff on issues of advertising and marketing for the centers.
• Supervise and direct the Facility Manager and Maintenance Technicians in the operation of the buildings and grounds, including repairs & maintenance of all building components including mechanical systems for the center.
• Oversee the timely and successful completion of maintenance requests.
• Supervise, hire and train administrative and support personnel as necessary.
• Supervise independent contractors including but not limited to Security/Off Duty Police, Housekeeping, Maintenance and Landscaping when such services have been engaged, by working with the contractors’ supervisors and staff to ensure proper fulfillment of the contractors’ scope of work.
• Maintain beneficial relationships with team members, retailers, corporate personnel, and local community and government officials.

Manage Accounts Receivable (AR) and collections activities. Duties include:

• Track tenant payments and identify potential AR issues.
• Communicate with tenants via phone, email, mail or personally to ensure payment of outstanding charges.
• Monitor collections status of every tenant.
• Follow up on collections of all t