Senior IT Operations Engineer

Altana provides the world’s only dynamic, intelligent map of the global supply chain - the Altana Atlas - using AI and machine learning models to connect with and learn from massive sets of public and private data. Through the Atlas, companies and governments can understand the distant origins of products well beyond their own direct suppliers; discover trading relationships and national security risks deep in their networks; measure labor and environmental impacts; identify related risks and opportunities; ensure effective compliance and enforcement with trade requirements; and collaborate to manage all of it. 

We have built a fundamental understanding of how the world’s economy works, and the implications for global resiliency, sustainability and opportunity are enormous. Backed by leading investors and used by the world’s most important organizations (Maersk, US Customs and Border Protection, Merck, Boston Scientific, and more), Altana’s mission is to power a new era of globalization organized around trusted supply chain networks.

This is a lofty mission, and our success depends on building a diverse, global team and creating an environment in which they can thrive. We operate in accordance with our values: we focus on value creation, not capture; we foster diversity and embrace difference; we embrace reality; we get things done; we amaze our clients. When you join Altana, you’ll be joining a vibrant, collaborative team working together to solve complex problems with the potential for global societal impact. 

Altana is looking for an experienced and passionate Senior IT Operations Engineer to help scale our business. You’ll work closely with our internal users and department heads to streamline our technology service catalog. 

The candidate must be located in our Brooklyn hub area and able to work from the office 3 days per week.

Responsibilities

• Provide customer service with a high level of professionalism.
• Maintain and develop our internal service desk and catalog offerings.
• Manage the lifecycle of end user computers including Windows and Mac via MDM solutions like JAMF and Intune.
• Monitor and troubleshoot network connectivity issues.
• Work with our Security team to implement best practices and harden the environment.
• Ensure compliance with data protection and privacy regulations.
• Work with stakeholders and owners to manage SaaS applications.
• Assist in managing network security and access controls.
• Provide a seamless user onboarding and offboarding experience
• Maintain detailed records of IT support requests, resolutions, and equipment inventory.
• Generate reports on system performance and IT support activities.
• Automate tasks and processes to increase efficiency and quality of service.

 

About You

• BS or MS degree in Computer Science, Data Science, or equivalent experience
• 5+ years of real-world experience supporting end users in a fast paced environment
• Track record of ownership and delivery of projects with major organizational impact
• Passion for good customer service
• Passion for enabling the organization to accomplish its mission via technology.
• Able to juggle multiple tasks/projects and prioritize effectively

   

Nice to have, but not required

• Experience at a startup
• Experience working with a globally distributed team.
• Experience automating tasks using Python, Powershell, or Bash
• Experience executing productivity suite migrations (Office 365, Gmail, etc.)
• Certifications from major cloud vendors (AWS, Azure, etc.)
• Comptia A+, Net+, Security+, JAMF or ITIL certifications.

Why it’s great to work at Altana

• We love to collaborate, and we win as a team!
• We are committed to engineering excellence
• We value personal and professional development
• We learn from diverse backgrounds and perspectives
• We impact the world, from enabling developing countries to identifying drug traffickers

Altana is an equal opportunity employer with a commitment to inclusion across race and ethnicity, gender, sexual orientation, age, religion, physical ability, veteran status, and national origin. We offer a comprehensive healthcare package and paid parental leave of 3 months for the primary caregiver and 1 month for the secondary caregiver.