Operations Manager/Senior Manager - A-List | Hybrid

 

At Allianz Life, we are driven by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

 

You will partner with the Director/Sr. Director to operationalize strategic goals and lead a team within an assigned business function of the Enterprise Operations business unit. You will execute key business priorities, achieve business performance targets, and deliver a superior experience to both policyholders and producers.

 

What you do:

• Execute department plans to ensure successful coordination of team activities (on and offshore). Achieve performance targets while effectively executing controls and managing risks.
• Promote a customer-centric environment within the team and build successful customer relationships. Demonstrate responsiveness by proactively gathering input and feedback from customers. Implement continuous process improvements to deliver and maintain a high-quality end-to-end customer service experience and achieve overall customer satisfaction targets.
• Maintain a solid controls framework through oversight, monitoring, assessing risk and validating results. Support business system owners through a thorough understanding of process, system, and control capabilities. Identify, report, and escalate risks and implement mitigation strategies.
• Coordinate key change initiatives within assigned business function to support the evolving service strategy. Ensure flexibility and change readiness of the team to achieve business goals into the future.
• Coach and develop team members to support the service delivery strategy. Partner with employees to create development plans and conduct regular career coaching conversations. Solicit employee feedback and build/execute employee engagement action plans. Leverage workforce planning models to assess staff needs.
• Establish strong and successful working relationship with peers, Operations leaders, key business partners, and vendors to deliver a high-quality end-to-end customer experience aligned with the service strategy and company-wide priorities.

 

What you bring:

• 4-5 years’ experience required: financial, insurance and/or operations; proven successful strategic leadership, relationship and customer service skills
• 6-7 years’ experience preferred: financial, insurance and/or operations; proven successful strategic leadership, relationship and customer service skills
• Two-year degree required: business/related field, or equivalent experience
• Four-year degree preferred: business/related field, or equivalent experience

 

What we offer:

At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer a choice of comprehensive medical and dental plan options, a generous time off plan and an outstanding 401(k) company match. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our great benefits, campus amenities and inclusive, engaged culture are among the many reasons we’re routinely recognized as a top workplace employer.

 

41154 | Customer Services & Claims | Management | Non-Executive | Allianz US Life | Full-Time | Permanent

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

 

Join us. Let's care for tomorrow.