Patient Service Representative - Doctor's Office - Washington, MO

Esse Health is the largest independent physician practice in the St. Louis Metropolitan area with over 100+ physicians, in 35+ locations, serving nearly 130,000 patients. We are leading the health care community by placing patients and their physicians at the center of health decisions. Esse Health is more than a healthcare provider - it's a place where medicine is a calling and not just a profession. It's a team of extraordinary medical professionals with the latest ideas for keeping patients healthier.

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Join Our Team: 

We are searching for a Patient Service Representative for our Phoenix Family Medicine office located at 3195 Phoenix Center Drive in Washington, MO!

Opportunity: 

• Full-time opening  
• Monday - Friday
• No nights, weekends, or holidays 
• Outpatient clinical practice

Day-to-Day:

• Perform patient check-in/check-out
• Schedule patient appointments
• Collect co-payments
• Verify insurance
• Register patients/update patient demographics
• Answer the telephone and triage calls
• Balance monies at day end
• May be required to enter physician-related charges into the computer
• May be required to bill hospital/nursing home charges 

Who we are seeking (preferred):

• The Patient Service Representative is highly visible in their interactions with patients and must therefore project a positive office image at all times including smiling, greeting patients with enthusiasm, and maintaining an upbeat, positive attitude in all interactions with patients and coworkers. 
• Formal training which will probably be indicated by a high school diploma or equivalent.
• 1 or more years of experience working with the public, preferably in a healthcare setting.
• Knowledge of medical terminology,
• Knowledge of the different types of health insurance plans; i.e. HMO’s, PPO’s, etc.
• PC/Windows proficiency.
• Medical coding familiarity. 
• Willingness to assign high priority to patient comfort and satisfaction.
• Ability to communicate effectively and to work compatibly with physicians, coworkers, and employees in other departments.

What We Offer:

• Physician-led, supportive practice environment
• Benefits the first of the month following your hire date
• Available benefits: Medical, Dental, Vision, Life, Long/Short Term Disability, Health Savings Account/Flexible Spending Account, Fraud Protection, Legal, Pet and other miscellaneous
• Generous PTO policy + 9 paid holidays
• 401k match + profit sharing
• Tuition reimbursement
• Wellness program
• Opportunities for professional growth and mentorship
• Emphasis on work-life balance

EOE