Become a part of our caring community and help us put health first
 

The Medical Records Retrieval Representative (Risk Adjustment Representative 2) schedules appointments with provider offices, travels to provider offices within the region, and scans medical records into a secure system. The records are reviewed by Humana's Coding staff.

• Travels up to 75% of the time consisting of driving to locations in and around assigned territories and to locations that require overnight travel for up to a week at a time.

• Use a laptop computer, flash drive, and a portable scanner to retrieve medical records which will be uploaded into a database.

• Schedule appointments and visits to physician offices in a timely, efficient manner to meet all deadlines.

Use your skills to make an impact
 

Required Qualifications

• 1 or more years’ experience working in an administrative, support, clerical, or customer service capacity

• Must have reliable transportation

• Prior experience in Microsoft Office Word and Excel

• Prior experience working with computers, or a demonstrated technical aptitude and an ability to quickly learn new systems

• Candidates must live in Lubbock, TX or Amarillo, TX

• This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher.

Preferred Qualifications

• Bachelor's Degree

• Experience with electronic medical records (EMR)

• Strong written and verbal communication skills; strong analytical, organizational and time management skills

• Knowledge and experience in health care environment/managed care

• Knowledge of ICD-9/10 codes

Additional Information

Benefits Information:

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

• Health benefits effective day 1

• Paid time off, holidays, volunteer time and jury duty pay

• Recognition pay

• 401(k) retirement savings plan with employer match

• Tuition assistance

• Scholarships for eligible dependents

• Parental and caregiver leave

• Employee charity matching program

• Network Resource Groups (NRGs)

• Career development opportunities

Interviewing Technology:

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Work At Home / Internet Information:

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

SSN Alert Statement:

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Travel: While this is a