Manager Clinical Laboratory

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Day (United States of America)

Location

Outpatient Center in Schaumburg

Job Description

General Summary:    

The Laboratory Manager of our new ambulatory clinic in Schaumburg is responsible for oversight of Chemistry, Hematology and Blood Bank testing and operations.  The manager provides technical expertise and actively manage staffing, budget, projects and daily operations of the laboratory.  The manager may also perform testing as necessary and work with the Lurie Point of Care team to support point of care testing within clinic areas and our infusion center.

Essential Job Functions:

• Provides direct supervision for department-specific laboratory staff. Maintains adequate staffing levels and provides technical support as needed.

• Responsible for day-to-day oversight of laboratory operation and personnel performing testing and reporting test results.

• Develops and maintains a quality management system in accordance with the Lurie Children’s quality measurement and improvement plan. Establishes and maintains data collection to monitor the quality of technical services.

• Facilitates recruitment and orientation of testing personnel.  Routinely evaluates and documents staff performance and competence, identifies training needs, and provides timely feedback.

• Assures that staff competency and performance meets department standards for quality and service, and that mandatory education and proficiency testing is completed.

• Completes competency testing as applicable. Completes mandatory and continuing education requirements as defined by the position.

• Maintains fiscal responsibility relative to capital and operating budget, variance analysis, and trends in productivity, volume, acuity and service.

• Monitors test performance; ensures resolution of technical problems in accordance with policies and procedures developed by the Laboratory Director and Technical Supervisor. Ensures that test results are not reported until corrective actions are taken and test systems are functioning properly.

• Ensures that remedial actions are taken when test systems deviate from the laboratory’s established performance specifications.

• Assists with selection of methodology, establishment/verification of laboratory test performance specifications, and establishment of quality control program to monitor ongoing test performance.

• Maintains knowledge and utilizes resources to provide consultative, educational, technical and informational services as needed, to families, patients and staff.

• Ensures enrollment and participation in proficiency testing. Oversees the performance and reporting of proficiency testing; coordinates and documents corrective action as necessary.

• Ensure that an approved procedure manual is available to all staff responsible for testing. Facilitates the development and evaluation of new procedures and policies; coordinates the review and revision of laboratory manuals.

• Assures effective communication with our customer base regarding specimen requirements, tests availability, test scheduling, etc.

• Ensures compliance and assists staff member in complying with governmental, accreditation and hospital standards, including the College of American Pathologists (CAP), CLIA, HCFA, OSHA and TJC.

• The authority to hire, separate, promote, demote, write and administer performance evaluations.

• Other job functions as assigned.

Knowledge, Skills and Abilities:

• Minimum of a Bachelor of Science degree, or Masters preferred in a biological or medical science; 5 years minimum laboratory experience with high complexity testing.  MT (ASCP) or equivalent certification.

• Proven leadership qualities with at least 3 years of supervisory experience preferred.

• Excellent communication and leadership skills.  Ability to work well in a team environment and with different personalities and educational levels. 

• Ability to teach and develop communication vehicles.  Able to h