Customer Onboarding & Pricing Coordinator

At GE Appliances, a Haier company, we come together to make “good things, for life.”  As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way.  We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.  

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. 

Interested in joining us on our journey? 

The Customer Onboarding and Pricing Coordinator plays a vital role in delivering a seamless and positive onboarding experience for new customers, while also supporting pricing execution across various sales channels. This position is responsible for guiding customers through the account setup process, providing product and system education, and managing key CRM tasks. In parallel, the role supports the Sales Team by accurately entering, updating, and communicating pricing proposals and quotes. This dual-function role ensures customers are set up for success from day one, fostering satisfaction, retention, and long-term partnerships.

Position

Customer Onboarding & Pricing Coordinator

Location

USA, Louisville, KY

How You'll Create Possibilities

Key Responsibilities:

Customer Onboarding

• Serve as the primary point of contact for new customers by initiating outreach through phone, email, and virtual meetings.

• Guide customers through the onboarding process, including account setup, required documentation, and ordering procedures.

• Input sales opportunities and customer inquiries into Salesforce (CRM system).

• Connect Direct Property Management customers with pricing and quotes for Replace and Rehab projects.

• Grant access and provide training for ordering through CustomerNet.

• Respond to onboarding-related questions, providing clear and helpful communication throughout the process.

• Monitor and track onboarding progress to ensure timely and successful transitions to active customers.

• Conduct follow-ups to assess satisfaction and proactively resolve any concerns.

• Maintain detailed records of customer onboarding milestones and communications in CRM.

Collaboration & Continuous Improvement

• Coordinate with Sales, Trade Community Architecture (TCA), and Risk teams to address customer-specific needs and ensure a smooth transition.

• Support Area Sales Managers (ASMs) by preparing and sharing pricing quote PDFs.

• Participate in team meetings and training sessions to stay informed and identify areas for process enhancement.

• Collect feedback from customers and collaborate with internal stakeholders to improve onboarding and pricing workflows.

Pricing Support

• Accurately enter proposals and quotes into pricing systems on behalf of the Sales Team.

• Finalize proposals and convert them into deals once pricing negotiations are complete.

• Communicate finalized quote PDFs directly to customers.

• Update pricing proposals with model transitions and final production SKUs.

• Assist with setting up pricing structures and ties for Single-Family National accounts.

• Support Sales Teams in portfolio management activities.

• Stay current on evolving pricing tools, including AI-based analytics, to support Regional, Area, and National Account Managers in optimizing pricing strategies.

What You'll Bring to Our Team

Required Qualifications:

• High School Diploma or GED equivalent.

• Minimum of 3 years’ experience in a business, customer service, or sales support environment.

• Proven self-starter with a proactive approach and strong organizational skills.

• Excellent verbal and written communication abilities, with a professional and customer-centric demeanor.

• Strong interpersonal skills with the ability to build rapport across teams and customer organizations.

• Ability to multitask, prioritize, and adapt in a fast-paced, evolving environment.

• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) and multiple web-based platforms.

• Demonstrated team player with a flexible schedule to meet business demands.

• Internal applicants must be in good sta