Customer Service Representative

 

Job ID:  516626

 

Oldcastle® APG, a CRH Company, is North America’s leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer’s portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard® hardscape, Echelon® Masonry, MoistureShield® composite decking, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, Lawn & Garden mulches and landscape features, and Techniseal® sands and sealant technologies.    

 

Job Summary

 

This position is responsible for supporting the end-to-end supply chain activities of the manufacturing site from purchase order creation, receipt and shipping finished product.  Ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution for external and internal customers.

 

Job Responsibilities

 

• Assist customers with product questions, ordering, order tracking
• Enter orders into system for billing and delivery
• Coordinate delivery schedules with dispatch
• Issue credits or debits accurately when applicable
• Assist with physical inventory counts
• Answer incoming calls
• Take sales orders from sales representatives and customers by phone and email
• Assist walk-in counter customers and drivers
• Facilitate new account and credit approvals
• Categorize, scan and maintain ship ticket copies for audit purposes and file all customer records
• Print and distribute e-mailed customer purchase orders

• Purchase Order Creation and system maintenance

• Purchase Order delivery receipt verification and data entry (receiving)

• Weekly audit of all raw material delivery receipts vs. trucking records

• Update shipping tickets with appointment information

• Order office and printing supplies

• Use purchasing card for payment of invoices below threshold

• Month End Close – data entry

• Collaborate with other departments to ensure excellent customer satisfaction

• Other duties and responsibilities as assigned

 

Job Requirements

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

 

• High School Diploma or GED equivalent
• Basic math skills
• Experience working in a technical or industrial organization, providing customer service and inside sales support is preferred
• Excellent computer skills. Including Microsoft Office Suite (Outlook, Excel, Word)
• Detail oriented and excellent organizational and multitasking skills
• Ability to work efficiently and effectively under pressure with simultaneous deadlines
• Ability to think on your feet, by assessing, planning and strategic troubleshooting
• Self-motivated and driven professional
• Ability to sit for extended periods of time
• Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
• Bending and some lifting up to 30 lbs.
• Ability to work indoors in a climate controlled environment. Occasionally outdoors in various weather conditions
• Communicate effectively, both verball