Temporary Order Support Representative

Rocky Brands is a leading designer, manufacturer and marketer of premium quality footwear and apparel marketed under a portfolio of well recognized brand names. Our brands have a rich history of representing high quality, comfortable, functional, and durable footwear. Our products are organized around six target markets: outdoor, work, duty, commercial military, military, and western. As part of our strategy of outfitting consumers from head-to-toe, we market complementary branded apparel and accessories that we believe leverage the strength and positioning of each of our brands.​​ 

Summary

The Order Support Representative will provide effective customer service to internal and external customers by utilizing knowledge of Company products and services.

Monday - Friday, 8:00 AM - 5:00 PM

Essential Duties and Responsibilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following, other duties may be assigned:

• Answer business-to-business and consumer calls.
• Communicate clearly with customers via the phone and chat concerning orders, returns, shipments and products.
• Maintain working product knowledge of footwear, apparel and accessories.
• Quote customer pricing, availability and delivery.
• Call customers when necessary to advise of shipment delays and/or information necessary to process orders.
• Ability to multitask using several computer programs.
• Process orders and send confirmations as needed.
• Process changes to orders and backorders.
• Initiate orders for correcting errors (shortages, wrong item shipped, etc.).
• Maintain communication with customers and sales representatives in regards to orders, returns and issues

In addition to the requirements listed below, the following are representative of the knowledge, skill, and/or ability required.

• Associate’s Degree (A.A.) or equivalent; or six (6) months to one (1) year related experience and/or training; or equivalent combination of education and experience.
• Intermediate level of skill in Microsoft applications including Word, Excel, PowerPoint, and outlook
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees for the organization.