Senior Manager, Strategic Thought Leadership, Strategic Accounts

Company Description

Some great ideas are born in the garage. Others in a dorm room. Or over pizza and beer. Some form like the perfect wave. 

ServiceNow, the fastest-growing enterprise company over $1 Billion, is changing the way people work. The company was founded on the beach in San Diego in 2004 with the belief that getting simple stuff done at work shouldn’t be so hard. And that the complex stuff should be easier to manage. We envisioned a world where anyone could create workflows that worked for—not against—them. The ServiceNow cloudbased platform was built to simplify the way work gets done. 

Today, every enterprise is becoming a technology company, creating unprecedented challenges, opportunities, and complexity. ServiceNow lets them run smarter, faster, better. And it helps people spend their time on work that’s meaningful, not menial. 

We work hard but try not to take ourselves too seriously. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be learning, growing and striving to be the best version of yourself possible. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you’ll do: 
 
The Senior Manager, Strategic Thought Leadership in Strategic Accounts will lead the creation and implementation of communications and executive visibility strategies for the President of Strategic Accounts and the SVP of Global Operations.  

In this role, the ideal candidate will work closely with the President, Strategic Accounts to build the brand of Marquee Customers internally and externally. The candidate will work closely with the VP of CxO Initiatives and the Head of Strategic Initiatives. 

S/he will maintain a pulse on broader ServiceNow and Global Sales priorities, programs and communications, and advise on ideal messaging, channels and approaches with the goal of delivering the best possible action and organizational outcome for employees, customers, partners, and other stakeholders. We're looking for a remarkable writer, storyteller, editor, visual communicator, thought leader – a true strategic partner!  

We are looking for a Sr. Manager who is a strategic thinker, problem solver, and collaborative team player. The ideal candidate is a self-starter who is able to thrive in high growth, fast paced environments, working across a number of stakeholders. If you want to learn more about our company and the impact we have, please visit our YouTube channel: https://www.youtube.com/user/servicenowinc  

What you’ll lead: 

• Build internal community of Marquee brand and team and to partners and customers 

• Promote and generate Marquee customer stories in partnership with customer advocacy, PR, comms and AR  

• Create CxO customer-facing thought leadership content and channels / approaches to use for relationship building 

• Define and launch best practices exchanges and building the Marquee Connect pillar in partnership with CxO Initiatives team 

• Packaging thought leadership and other content / tools to arm Marquee teams to further CxO relationships 

• Develop scripts, narrative, and thought leadership for President of Strategic Accounts for internal and external events as it relates to Extended Strategic Accounts organization and forums 

• Moderate the President, Strategic Accounts channels and constantly work to create authentic and engaging social/digital moments that help connect these leaders with employees and external stakeholders. 

• Build relationships with internal business partners to identify and leverage trends, topics and opportunities that align with the overarching strategy on our Path to $16B+ and Strategic Accounts purpose within it 

• Assist in special projects to run, grow and scale the Strategic Accounts business 

• Leverag