Patient Access and Reimbursement Capabilities Senior Manager

Career Category

Corporate Services

Job Description

Job Description

HOW MIGHT YOU DEFY IMAGINATION?

If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Join us

Patient Access and Reimbursement Operations Senior Manager,

Live

What you will do

Let’s do this. Let’s change the world! The Patient Access and Reimbursement Operations Senior Manager is part of the Patient Support team for our Medical Benefit Portfolio and reports to the Director of Operations, Patient Access and Reimbursement.

Responsibilities will include:

• Operational initiatives as it relates to the Care Center and reimbursement support services offerings, patient and HCP.
• Serving as a business lead for system design and development for care center tools including but not limited to CRMs, HCP facing platforms, and field analytics insights (i.e. Pulse, TAR, HCP Portal).
• Lead, supervise, and foster the career development of the Hub Services team
• Design patient and provider coverage support processes (e.g., identification of existing and new sources of coverage, review of standardized PA/appeals forms and other relevant resources, including establishing SOPs (including points of entry)
• Lead for system related operational support including field training and issue resolution
• Serving as the patient access lead for new initiatives within the Care Center team as it relates to system operational initiatives with strategic vendors.
• Managing the coordination of payor updates with strategic vendors across portfolio to include plan updates and electronic benefit verification impacts
• Coordinating with Care center team to develop system driven operational SOPs
• Working cross functionality to drive system efficiencies across all patient access vendors (i.e. field reimbursement team, fulfillment and nursing support vendors)
• MAC submission of above brand call center materials, including trainings
• Evaluating opportunities across the entire PSP portfolio

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek has these qualifications:

Basic Qualifications

Doctorate degree and 2 years of Marketing and/or business experience in a role aligned with a Operational/Sales commercial organization

Or

Master’s degree and 4 years of Marketing and/or business experience in a role aligned with a Operational/Sales commercial organization

Or

Bachelor’s Degree and 6 years of Marketing and/or business experience in a role aligned with a Operational/Sales commercial organization

Or

Associate’s Degree and 10 years of Marketing and/or business experience in a role aligned with a Operational/Sales commercial organization

Or

High school diploma / GED and 12 years of Marketing and/or business experience in a role aligned with a Operational/Sales commercial organization

Preferred Qualifications

• Access and Reimbursement experience from a program development, marketing, sales, operations standpoint
• Call center or reimbursement hub management experience within pharma or consumer industries
• Two years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources
• Consulting skill-set a plus including critical thinking, project planning, presentation skills, PPT, Excel
• Process management experience in order to build greater efficiencies and optimize programs
• Program innovation and continuous mind-set in order to deliver the best experience to our customers
• Strong analytic experience, including basic financial modeling and Microsoft Excel skills with attention to detail
• Strong project management skills to track complex projects thru completion on time and within budget
• Strong communication skills – strong spoken and written communication skills to translate Amgen business requirements into operational programs at a partner operation, and ability to optimally navigate to win-win agreements across diverse internal and external partner groups
• Leadership skills – ability to provide direction, strategy, and mentoring to assigned operations managers

Thrive

What you can expect of us

As we work to develop treatments that ta