CHILD SUPPORT CUSTOMER SERVICE FRONT LINE MANAGER - SES - 73004464

Requisition No: 840755 

Agency: Department of Revenue

Working Title: CHILD SUPPORT CUSTOMER SERVICE FRONT LINE MANAGER - SES - 73004464

 Pay Plan: SES

Position Number: 73004464 

Salary:  $52,119.00 - $53,682.60 / Annually 

Posting Closing Date: 11/18/2024 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Customer Service Front Line Manager (Revenue Administrator II – SES)

Tallahassee

This is an Internal Agency Advertisement

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY: This position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a call center environment and problem solving, this may be the position for you. Your duties would include:

• Managing a team of 12-15 operational staff.
• Functioning as administrator, coach, and advisor and providing training to team members.
• Working with the Service Center Manager to develop, implement and monitor operational plans.
• Determining resource needs and shifting available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.

MINIMUM REQUIREMENTS:  

• Currently employed with Florida Department of Revenue.
• One year experience as a supervisor, team lead, unit lead or project manager.
• One year of experience monitoring workload assignments using reports and other resources to verify completion and accuracy.
• Two years of experience coaching, mentoring, promoting professional development and performance improvement activities. 

SUBSTITUTIONS:

• *Relevant education may substitute for the required experience.

PREFERENCES:

• Customer Contact Center experience.

SPECIAL NOTES:

• This role is eligible for part-time  telework after you complete required training and reach an acceptable level of proficiency.
• An Alternative Screening Tool will be used in lieu of a SVT. 

SALARY: $52,119.00 - $53,682.60.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Nery Marrero, (850) 717-6071, Nery.Marrero@floridarevenue.com.