Help Desk Technician

Help Desk Technician

This position is part of a proposal submission and is contingent upon contract award.

Location: Arlington, VA (Hybrid)
Clearance: DHS Suitability

Description:
Provide first-line technical support for hardware, software, and network issues. Serve as the primary point of contact for CISA staff seeking IT assistance.

Key Responsibilities:

• Respond to help desk tickets

• Troubleshoot end-user issues

• Escalate complex problems to appropriate teams

Minimum Requirements:

• 1+ years of IT support experience

• Associate's or Bachelor's degree in IT-related field

• Familiarity with Windows/Mac systems and basic networking

• U.S. citizenship and ability to obtain DHS Suitability clearance