Senior IT Program Manager EMEA

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice and protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for the better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and our way of working to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve together. 

Job Description

About this Role

This position is based out of Amsterdam and will be part of our Go To Market & CX IT  function, which has team members globally in the Americas and the Asia Pacific regions. 

Primary responsibilities include:

• You will Serve as the primary EMEA IT Program Lead for our EMEA  business covering a variety of areas Sales, Support, Finance Operations, Channels, Customer Success/Support, and key initiatives support.
• You will help drive the improvement of our system capabilities working with EMEA GTM, finance, and customer success partners. 
• Partner with our EMEA Channel go-to-market leaders and finance operations partners to drive alignment of our strategy with an Enterprise lens and ensure that requirements are integrated and represented in systems
• You will also work closely with our Customer Success and Support leaders to ensure closed-loop capabilities are built across the Sales and Support ecosystem.
• Lead day-to-day regional features in-take process, and pre/post rollout activities (ex. UAT coordination, pre/post-launch systems training support, collect user feedback)
• Provide insights and business impact assessment on feature requests and prioritize them with Global IT product management leaders.
• Identify key problem areas and/or geographies impacted by the global deployment post-launch
• Build, refine, and roll out our engagement model that will provide transparency to our stakeholders and align everyone in the Global IT Product/Delivery organization to drive towards desired outcomes
• Communicate program status clearly and succinctly to senior leaders by delivering sophisticated messages in business terms
• Continually evaluate the current system and processes, implementing elegant improvements that will drive additional output and scale as the organization grows to
• Maintain regular communications with key regional partners across the org on systems changes to minimize disruption 

Who you're committed to being:

• You are a self-starter! You like to understand the expected outcome, get the context, and then commit to working entrepreneurially to get it done.
• You are an outstanding communicator and effective doer. People trust and follow you!
• You don't see problems, you see opportunities and are motivated by coming up with multiple solutions to tackle challenges.
• You think about the tradeoffs between risk tolerance and common sense.
• You understand how to navigate sophisticated business and interpersonal issues in a fast-paced environment.

Qualifications

Experience you'll need:

• 7+ years of technical program management experience with enterprise GTM, finance and Customer Service systems 
• A consistent track record in leading efforts across multiple program work streams is a critical need in this role
• Experience working in the environment Salesforce.com (SFDC), CPQ tools(preferably Salesforce CPQ), and SAP
• Strong Experience with sales processes is a plus (e.g., acquisition workflows, lead generation, territory management), sales compliance processes, systems (e.g. SFDC, CPQ, CLM)
• Experience in data governance across systems and change management
• Exposure working with Sales, Sales Enablement, Finance, Operations, both mature and high growth environments
• Excellent written and verbal communication skills to technical and non-technical audiences, as well as partner management
• Ability to advise diverse collaborators on progress.
• Proven track record to articulate sophisticated problems.
• Deep understanding of Scrum methodologies and agile envir