5K Sign On Bonus

Southwest Care Center employees can answer yes to these 3 questions:

1. Do you want to make a difference?
2. Do you believe everyone is entitled to quality healthcare?
3. Do you desire to serve the underserved in your community?

For over 25 years, Southwest Care Center has been providing exceptional healthcare to the communities of Santa Fe and Albuquerque, NM. We are a non-profit, FQHC-LAL providing medical, behavioral health, case management, community outreach, diabetes education, and pharmacy services. We are proud to offer gender equity medicine, syringe exchange, and HIV/HepC treatment, testing and other services within our communities.

Southwest Care Center is currently seeking an experienced full-time Primary Care RN Clinic Manager. This position supports the Jefferson location in Albuquerque; therefore, candidate must reside in the local market area of Albuquerque or Santa Fe, New Mexico and able to travel between the two cities as needed. 

Position Details:

Under the direction of the Director of Clinical & Quality Outcomes, the Primary Care RN Clinic Manager will be responsible for overseeing the daily operations of an assigned clinic including financial and operational performance, service and patient care excellence and internal communications. In collaboration with organization leadership, you will coordinate strategic planning for all departments within the clinic and the ongoing development and productivity of physicians and non-physician staff. 

Additionally, you will provide leadership and direction to managers, supervisors and leads to ensure smooth and efficient daily operations, quality outcomes and internal and external customer service. 

This role will serve as a change agent and will use good judgment, initiative, critical-thinking, and effective communication at all times. 

Position responsibilities include but not limited to: 

• Models the organizational leadership practices.

• Ensures regulatory compliance is monitored and sustained within the clinic; develops remediation plan when needed.

• Demonstrates prioritization, critical-thinking and decision-making skills. Offers insight and direction in dealing with clinical situations and responds accordingly. 

• Embraces change that improves results and assists others through the change process.

• Acts as a team member and which provides efficient patient care practices. collaborates with the health care team to assure a team approach.

• Communicates effectively in a timely manner. Maintains good working relationships with the health care team in solving problems/issues in delivery of services.

• Provides constructive feedback; resolves conflicts and issues in a timely manner and refers issues as appropriate. Maintains effective lines of communication with staff, patients, vendors, and executive leadership.

• Communicates significant clinical issues; keeps leadership apprised of workflow issues and supervisory activities.

• Contributes to developing and attaining long range objectives including, but not limited to, financial goals, operations improvement, quality improvement, resource utilization, and clinical practice enhancements. 

• Represents clinic on inter-disciplinary committees/work groups. 

• Identifies key performance indicators for self and team members and develops methods for reaching established goals and measurement of each.

• Participates in appropriate leadership, developmental and educational programs. 

• If the clinic manager is a Registered Nurse, will perform RN functions as needed.

• Collaborates with all departments and interdisciplinary teams to assure delivery of quality care to the patient and family and promote effective relationships between patients/families and staff.

• Collaborates with department leadership team in establishing and accomplishing department goals and objectives for the provision of services. Assist in the formulation and monitoring of department policies and procedures and recommends changes to systems, staffing and procedures as needed to improve the operations of the department.

• Keeps leadership team informed of unusual patient or employe