Patient Resolution & Complaints Administrator

<p><strong>About Us </strong></p> <p>At <a href="http://prenuvo.com/">Prenuvo</a>, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again".</p> <p>We are looking for a highly empathetic, organized, and process-driven <strong>Patient Resolution & Complaints Administrator</strong> to own our end-to-end complaint management lifecycle. If you love solving puzzles, advocating for customers, and building seamless workflows, join us to make a difference in people’s lives!</p> <p>You will serve as the dedicated system administrator and primary relationship owner for all patient complaints. In this role, you will intake concerns from various channels, log them into our central system, triage and investigate the root causes, and coordinate with specialized internal teams to deliver compassionate, timely resolutions. You are the bridge between our patients and our backend specialists, ensuring no ball is dropped and every voice is heard.</p> <p><strong>This role does not provide visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship for a work visa (current or future).</strong></p> <p>Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!</p> <p><strong>What You’ll Do</strong></p> <p><strong>Complaint Intake & File Creation </strong></p> <ul> <li><strong>Centralized Intake:</strong> Monitor and harvest complaints coming from all channels</li> <li><strong>System Logging:</strong> Create comprehensive, high-fidelity files in our central system (PHP), accurately capturing patient details, severity tiers (1-4), sentiment/risk flags, desired outcomes, and supporting documentation.</li> <li><strong>Patient Advocacy:</strong> Act as the main, patient-facing contact. Reach out swiftly via the patient's preferred communication method to listen, gather details, clarify expectations, and provide clear next steps.</li> </ul> <p><strong>Case Management & Specialist Coordination </strong></p> <ul> <li><strong>Investigation Management:</strong> Review all gathered information, assess sever