Assistant Supervisor, Merchandise

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

In this key role, you will oversee one of our in-park Merchandise business units (Retail, Photos, Events, Vending) while inspiring and guiding a team of frontline ambassadors. 

Compensation Rate: $14.25/hr

Evening Shift Differential Incentive (9/4/2025-11/5/2025): Earn an additional $1.50 when you work at least 5 productive hours between 6:00pm - 2:00am.

What you get to do: 

• Ensure Ambassadors are engaging guests and making a positive impact to service scores (GSAT). 

• Financial responsibility over assigned locations (revenue, labor management). 

• Assist with in-park cycle counts and annual physical inventory. 

• Coach and course correct negative Ambassador behaviors, as needed. 

• Ensure the safety of all Ambassadors and Guests. 

• Turn a negative guest experience into a positive one, as needed. 

• Communicate professionally and effectively with Ambassadors and Guests. 

• Assist with in-park store changeouts and event setups. 

• Train, coach, and provide regular performance feedback to all direct reports. 

• Monitor facility integrity of all locations, to include maintaining attractive and functional displays. 

• Manage inventory flow to your assigned locations by maintaining appropriate Min/Max levels. 

• Perform other duties as assigned. 

What it takes to succeed: 

• At least 18 years old 

• High School Diploma or GED 

• Theme Park or high-volume retail experience preferred. 

• Proficient in all Microsoft Office products. 

• Must be a self-starter with excellent organizational and time management skills. 

• Ability to multitask projects/tasks at the same time and meet strict deadlines. 

• Excellent problem solving and conflict resolution skills. 

• Ability to adjust quickly to ever changing business demands. 

• Ability to frequently lift/move up to 50 pounds, stand and sit for prolonged periods of time. 

• Ability to kneel, squat, bend, reach overhead, climb a ladder, and walk for prolonged periods of time. 

• Ability to work in all weather conditions: sun, extreme heat, cold, rain. 

• Ability to perform all types of cleaning duties, including use of cleaning chemicals. 

• Busch Gardens is open 365 days a year.  Candidate MUST be able to work a variety of shift times to fit the business need, this includes shifts that are early, late, on weekends, and on holidays. 

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
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