Sr. Manager, Product Operations - MarTech

Ready to innovate and contribute to GEICO's success? If so, read on!

As a part of the Enable team, the Sr. Manager, Product Operations will enable and give customers the confidence in using our tools and providing them with insights to deliver a great experience in a well-managed way.  GEICO is looking for an accomplished, data-driven, and results oriented Senior Manager of Product Operations that will enable Marketers to lead with a data driven approach in marketing and help them run high performing campaigns at scale. This role will be responsible for partnering with Product Management and Design to support formation and evolution of the Product Portfolio, ensuring proactive engagement across stakeholders and managing ongoing integration points. S/he will develop and manage a team responsible for ongoing proactive communication to drive productivity, streamline initiatives, and identify and remove barriers. The ideal candidate will have proven experience in change management and interdisciplinary collaboration to ensure teams are well-managed, driving iterative delivery and outcomes. This role will be responsible for developing relationships with Associates within a Product Portfolio for increased efficiency and effective responsiveness. In addition, this role will support the product organization to regularly drive alignment, secure resources, and overcome impediments.

This position is a hybrid role, and it is required to be on-site 3 days a week at one of the following locations:

• Washington, DC

• San Jose/San Francisco, CA

• Fredericksburg/ Richmond, VA

• Dallas, TX

• Chicago, IL

• Seattle, WA

• New York, NY

• Indianapolis, IN

Job Responsibilities

• Launch, and continuously improve processes for a portfolio of products 

• Optimize, and drive migration to a common toolset to enable transparency within a portfolio of products

• Facilitate roadmap alignment across products within portfolio and escalate competing priorities

• Support the definition, launch and execution of communication cadences and interaction models across products within portfolio

• OKR development and alignment at the product portfolio level

• Support standardization of data, value, and analytics for product portfolio

• Partner with Product management to map outcomes and value creation to 12-18-month strategic portfolio roadmap

• Partner with Product Management to continuously assess performance of products within the portfolio and identify any areas where cost of product is higher than value generated with recommendations on next steps

• Partner closely with product, design, and finance to monitor product portfolio budget, forecasting and resource planning while finding opportunities for budget efficiencies

• Drive awareness and excitement around priorities and associated outcomes for product portfolio

• Support the implementation of go-to-market strategy associated with product changes or launches within portfolio

• Ensure product portfolio team is leveraging design thinking, systems thinking and agile best practices as part of the product life cycle

• Continuously monitor and report on product management flow within product portfolio inclusive of backlog health, velocity, commitment reliability, and time to market with recommendations for improvement

• Find and support opportunities for process improvement, in partnership with product and business operations

• Identify training needs to ensure adoption of defined processes, interaction models, and tools

• Coordinate mentorships and training programs within product portfolio

• Monitor, manage, and continuously improve associate culture and engagement within product portfolio

• Support the product development program rotating Associates across the organization to develop product and design competencies

• Lead, develop and coach a product portfolio operations team of 6+

Basic Qualifications:

• Bachelor's degree required or equivalent

• At least 3 years of experience in leadership positions with proven record of accomplishment in managing portfolios

• At least 6 years of experience in supporting major product portfolios (value streams)

• At least 2 years with agile methodologies

Preferred Qualifications:

• Experience using quantitative and qualitative data to inform decisions and drive change

• Attention to detail and ability to adapt to ongoing change

• Familiar with organizational maturity and related transformation

• Proficiency in comple