Associate/Mid Level/Senior Analytics Implemented Solutions Analyst

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success.  Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance.  We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions.  We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!

As an Implemented Solutions Analyst within Loan Servicing Analytics, you will be responsible for developing and testing new initiatives with post implementation monitoring.

Outcomes and Activities:                                                                                

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required.  However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.

• Engage with Product Management and Business Analysts during all project phases of ideation, evaluation, and execution

• Participate with development and testing of Loan Servicing (Collections) processes to include new features, policies, and data in core servicing systems

• Develop, maintain, and execute test plans to validate the proper implementation of user requirements

• Develop programming to extract data from Data Warehouse as part of testing validations

• Creating best practices regarding test strategy, test library, and defect management

• Recognize upstream and downstream impacts; communicate effectively (verbally & in writing)

• Develop and produce reports measuring process control measures for loan servicing system features

​Knowledge and Skills: 

• Ability to lead cross-functional meetings, asking the right questions to invoke productive outcomes
• Be self-motivated and able to perform with minimal supervision
• Act promptly and effectively when assigned tasks
• Ability to apply analytical skills to solve problems creatively
• Proactive and make recommendations as opportunities arise
• Be able to extract and manipulate large data sets
• Communicate complex information to others in a way they can understand
• Able to work a schedule that may include occasional weekends and late nights
• Work well with others in a team environment

 

Requirements:

• Bachelor’s degree (Computer Science, Economics, Mathematics, Statistics, Business Analytics, etc. - preferred)
• Basic working knowledge of SQL, SAS or other computer language (Associate)
• Basic Excel, Access, other technical knowledge (Associate)
• 3+ years’ professional experience programming with SQL, SAS, R, Python or other applicable programming languages (Mid Level/Senior)
• Experience leading projects that include UAT testing and monitoring of core collections system functionality (Mid Level/Senior)
• Experience testing system implementations (Senior)
• Knowledge in at least one area; loan servicing functions, dealership ratings, monitoring collection scores or credit scores, or credit risk management (Senior)
• Experience running and creating reports in an analytical tool or in a business intelligence setting (Senior)
• Experience mentoring or providing guidance to less senior team members (Senior)
• Demonstrated ability to work on projects with broad requirements (Senior)

 

Preferred:

• Knowledge in at least one area; loan servicing functions, dealership ratings, monitoring collection scores or credit scores, or credit risk management (Associate/Mid Level)
• 3+ years’ experience in call center analytics or financial services analytics (Mid Level)
• Experience with data analysis (Mid Level)
• Experience with test automation tools (Mid Level)
• Experience running and creating reports in an analytical tool or in a business intelligence setting (Associate/Mid Level)
• External Candidates:  Working knowledge of FICO Decision Modeler tool

Targeted Compensation:

Associate Analyst: $72,000 - $84,000 base salary + an annual bonus plan

Mid Level Analyst: $88,000 - $102,000 base salary +