Job Description:

ICUC is the global leader in Social Media solutions for over 15 years. To date, the ICUC team consists of over 350 people, in over 35 countries, covering 50 languages around the clock. In an environment where the only constant is change, we create common ground between brands and audiences across communities and social media. Fueled by a unique culture built in and around meritocracy, we bring the passion, the know-how and the balance necessary to maintain the charted course we set for ourselves: to be the best, we employ the best. Are you ready to be part of the ICUC team?

Position overview:

We are seeking a passionate Associate Director, Strategy to drive our growing team forward!

The ideal candidate is experienced working and presenting to Directors, VPs, and CMOs within global marketing teams. You can tell a powerful story of how brands grow through social media and customer care, and you can set the stage for execution. Working with the Director, Strategy, you will be responsible for setting the strategic foundation of our clients up for success – developing audits, playbooks and providing strategic guidance for both new and current clients.

Every day is different in this role. While you may be developing a playbook for a new Fortune 100 retail client on Monday, you may be auditing a restaurant’s 2022 social strategy on Wednesday. This position is project based, and the ability to handle multiple projects at one time is essential.

You also have a passion and experience with leading and growing teams. At ICUC, we put our people first – making every decision with our humans at the forefront. You will be working with the Director, Strategy to build, grow and scale a team of dedicated strategists.

ICUC is a fast-paced, self-motivated, entrepreneurial environment. To be successful, you will need to be a team player who is social-savvy; and have the ability to work independently and collectively in a unique virtual environment.

Responsibilities

As Associate Director, Strategy your day to day focus will be:

• Drive revenue through audit, playbook and consultative development

• Play a key role in the on-boarding of new clients to ICUC

• Collaboratively lead the Strategy team with a focus on retaining and growth of FTE

• Proactively develop strategic products to drive revenue and retain existing clients

• Work within tools like Brandwatch, proactively identifying trends and emerging topics that are related to current clients – from crisis to brand opportunities – for the purpose of value-add support

• Support the Director, Strategy in leading and growing strategic services

What you will bring:

• Sophisticated, forward-thinking knowledge of strategy development with a core focus on social media

• Outstanding analytical and critical thinking skills

• Strong ability to partner with social media strategists, deploying advanced analytics methods

• Outstanding ability to tell compelling stories with data and insights

Success Measurement:

• Revenue growth through audit, playbook and consultative development

• Strategy Client NPS scoring

Requirements:

Skill Requirements

• Charisma and willingness to mentor others and showcase reporting and insights best practice to a team of world-class Insights Analysts.

• High level of accuracy and attention to detail.

• Ability to create processes and find operational efficiencies, especially for quality assurance and reporting management.

• Resourceful, can-do attitude that thrives in an entrepreneurial, fast paced environment.

• Strong sense of ownership and pride in work.

• Strong time management skills with the ability to plan, prioritize, monitor, and respond to changes quickly.

• Strong decision making skills coupled with good judgment.

• Good sense of decorum and brand appropriateness.

• Friendly, diplomatic, and imperturbable self-starter with the willingness and desire to take initiative and get the job done.

• Cooperative and network oriented.

• Ability to collaborate with and influence others on business outcomes with fact-based recommendations.

• Excellent written and verbal communication skills with engaging presentation skills.

Qualified candidates will have to possess the following

• 5+ years of proven experience in social strategy and/or insights and analytics

• Experience as a project leader or people manager.

• Deep, expert l