Senior Manager, Order to Cash

The Senior Manager, Order to Cash (OTC) is a manager level finance position with accountability for the Order to Cash process consisting of Accounts Receivable, Credit Management, Trade Promotion/Broker Commission Accrual Management, Deduction Management and Cash Application team members. This role works in conjunction with Sales, Supply Chain, Manufacturing, and additional Financial teams to ensure accurate OTC Finance activities. This position will ensure appropriate KPIs are monitored and achieved consistently while supporting ongoing continuous improvement and adhering to internal controls. This position will report to the Director, Financial Shared Services.

Employee Type:

Full time

Location:

WI Green Bay

Job Type:

Finance Credit & Collection

Job Posting Title:

Senior Manager, Order to Cash

Job Description:

Roles & Responsibilities:

• Sets a clear vision and strategy for the Order to Cash function.

• Oversees the Order to Cash month end close, including but not limited to: sub-ledger to general ledger reconciliations, reserve analysis on allowance for doubtful accounts, cash discounts, broker commission accruals and deductions.
• Coaches Order to Cash team to achieve high performance and measures teams’ performance regularly through Key Performance Indicators (KPIs).
• Maintains and enhances Order to Cash processing and procedures for each function in the revenue cycle and ensures staff adherence to such practices and policies.
• Ensures a high level of collectability by the Accounts Receivable team members and monitors Trade Promotion Accrual management for proper balancing and customer P&L impact.
• Oversees establishment of customer terms of sale, risk assessment, and sales on secured transactions including (export) standby/irrevocable letter(s) of credit.
• Creates and implements controls, policies, and systems to ensure accurate and timely collections on all customer accounts.
• Leads credit decision-making around customer financial risk tolerance.
• Ensures Order to Cash processes and objectives are aligned with organizational strategies.
• Works with Supply Chain to integrate customers to the company system platforms and network.
• Management of credit risk to include:
  • Customer visits to above average risk accounts as needed 
  • Negotiate escalated customer collection activities
  • Develop and maintain strategic business relationships with customers
  • Ownership of all processes and procedures within the department and drive improvements, such as credit management, establishing lines of credit, review of financial statements, performing collection calls.
• Completes reviews with internal/external audit team as requested.

• Responsible for Order to Cash Finance employees and planning related to hiring, training, performance management and budgeting in Shared Services environment.
• Effectively manages, enhances, and communicates all system changes that will impact our customers and internal stakeholders.
• Sets performance standards to meet financial and service goals of Order to Cash Finance.
• Reviews customer deduction trends with intent of reducing such expenses and outstanding balance.
• Monitors trade promotion and broker commission accrual balances to ensure proper value representation.
• Acts as a resource in resolving customer issues and problem solving in a professional and effective manner.

The duties and responsibilities described are not a comprehensive list of all tasks. Additional tasks and duties may be assigned from time to time as necessitated by business needs.

Qualifications & Experience:

• Bachelor’s degree in Accounting, Finance, or Business required; Master’s degree preferred
• Minimum of eight years of progressive experience with the order to cash life cycle, including credit granting, deduction research and clearing, trade promotion agreement creation and accrual management, collections or cash application required
• Proven skills in developing people
• Demonstrated track record of accomplishing objectives and meeting deadlines
• Project management and/or process improvement experience preferred
• Ability to manage multiple projects simultaneously while meeting deadlines
• Understanding of Generally Accepted Accounting Principles
• Ability to work with and understand multiple operating platforms required
• Knowledge of financial systems and multiple ERPs (SAP preferred)
• Excellent MS Office skills (Word, Excel, PowerPoint, Access, Teams)
• Exceptional organizational skills with the ability to perform multiple tasks in a fast-paced environment, meeting