Sales Customer Support (Temporary)

<p>Job Description :</p><h2><u>About us</u></h2><p>Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere – has a meaningful role in our company, for our people, our diversity, our brands, in how we perform and how we build shared value. There’s a rich history of character and iconic products to promote. And we rely on driven, hard-working commercial executives to protect the legacy of these brands and ensure their future success.</p><p></p><p><u>About the role</u></p><p>The role reports into the Sr Commercial Operations Manager for Southern Europe with the following job dimensions:</p><ul><li>Ensure consistency of commercial data in systems.</li><li>Consolidate information from different sources to aid the tracking and analysis of commercial investments and results.</li><li>Ensure smooth functioning of the commercial processes, related to data and investments.</li><li>Ensure transparency of all system and process issues encountered in the day-to-day operations of the sales team working with the Commercial Efficiency Manager to address those and guarantee continuous improvements.</li><li>Act as a guide on sales processes and information for Commercial Transformation Projects.</li></ul><p></p><p>The Sales Support Analyst has an ongoing responsibility including but not limited to:</p><p></p><p>Ensure accurate functioning of sales systems and processes<br/>(EDGE, CPD, Trax, UVE, Anaplan):</p><ul><li>Regular review and update of customer hierarchies (direct and indirect).</li><li>Regular update of product hierarchies in UVE sales systems,</li><li>Review outlet matching in UVE together with the supplier to ensure reliable information within in the tool together.</li><li>Regular update of routes and facilitate with the GBO team the right routes when changes occur.</li><li>Ensure the right access to needed tools to the new joiners.</li><li>Fill in templates, guide the commercial team through processes that generate changes in the systems.</li><li>Fill out templates required for setting targets in the tools.</li><li>Regular update of outlet database in Trax.</li></ul><p></p><p>Consolidate system and process issues for continuous improvement:</p><ul><li>Lead the Sales Desk tickets, consolidating all commercial issues into one single tracker.</li><li>Raise tickets to respective teams within Service Now or respective solution</li><li>Ensure Product Owners (EDGE, Data, Diageo One, Trax) and the Commercial Effectiveness Manager are aware of the issues and have action plans to address those.</li></ul><p></p><p>Consolidate information from different sources for effective decision making:</p><ul><li>Consolidate all information on volumes and investments from different systems to guarantee a full visibility on the ROI of commercial investments (where the information is not easily acquired from a single source.)</li><li>Consolidate sales and execution information into standard templates where not covered by existing or new tools.</li><li>Consolidate and review manual Stock in Trade information collected by the commercial team to guarantee data consistency and input to monthly SIT review.</li></ul><p></p><p>Act as an expert on commercial processes and information for new projects:</p><ul><li>Fill out templates required for new projects.</li><li>Give input for process reviews and improvements based on day-to-day opportunities identified in the role.</li></ul><p></p><p>Support the commercial and customer marketing team in day-to-day processes:</p><ul><li>Work with credit control and customer service to address daily issues in orders and balance of payments (credits and debts)</li><li>POS Stock and VAPs management and tracking, to guarantee availability along the execution period.</li><li>PO Creation for merchandizing agency payments.</li></ul><p></p><p>The end outcome of this is to ensure efficient commercial operations growing the time spent of the sales team with customers and value-added activities.</p><h2></h2><h2><u>About you</u></h2><p>Qualification and Experience:</p><ul><li>University graduate</li><li>Commercial experience in Merchandising, Field Sales, Distribution management, or support positions to the commercial organization.</li><li>Some experience with performance tracking and managing large sets of data.</li></ul><p>Skills:</p><ul><li>Detail oriented, creative, and flexible that allows to find the best solution for improving processes.</li><li>Good analytical skills to enable collaborators to find opportunities.</li><li>Organized and able to prioritize high workload.</li><li>Able to build and sustain excellent relationships with multiple partners.</li><li>Sophisticated Excel knowledge.</li><li>Must speak the local language of the country and English</li></ul><p></p><p><u>Working with us</u></p><p>Flexibility </p><p>This is key to success i