Retail Sales Associate

Description

Position Title: Retail Sales Associate

Program & Location: Growing Grounds Downtown Store- San Luis Obispo

Hours/ Salary

Part-time, non-exempt position. 6-12 hours per week.  Includes paid sick time and a variety of helpful employee perks as well.  Anticipated hiring range is $17.50-$19.00. (*Full Salary Schedule $17.50-$19.00 per hour). 

Employee Perks/ Work Culture

A few of our helpful employee benefits include membership discounts to various local fitness centers, as well as a voucher to Sycamore Mineral Springs for discounts. We offer years of service gift cards to businesses of your choice. We offer gift cards for walking, biking, or carpooling to work as well as 20% discount for shopping at our Growing Grounds Downtown Store/Nursey/ Farm. We host two employee appreciation events for employees and their families yearly. We practice Trauma Informed Care Principles, Guidelines for Collaborative Conversations, and encourage the use of pronouns. We mindfully promote equality, respect and diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the fascinating characteristics that make us different! TMHA is also a pet friendly workplace (upon approval)!

Mission Statement:

Transitions Mental Health Association is a nonprofit organization dedicated to eliminating stigma and promoting recovery and wellness for people with mental illness through work, housing, community and family support services. 

Organization Description

Transitions – Mental Health Association is a non-profit agency committed to providing comprehensive mental health services and support to individuals and families by inspiring hope, growth, recovery and wellness in our communities. TMHA has decades of experience with teams of compassionate staff. TMHA is a driving force in improving mental health and wellness in our communities and a supportive and inclusive work environment that values diversity and individual contributions. 

Position Summary

The Retail Sales Associate is responsible for all customer service and sales functions at the Growing Grounds Downtown site. Duties include serving as job coach working with consumers of mental health services; greeting and engaging customers; opening and closing the shop; processing cash and credit sales transactions; receiving and pricing new merchandise; packaging and wrapping sold items; merchandising goods for sale; and maintaining shop cleanliness. The position is responsible for providing clear trauma informed communication with the Program Supervisor regarding sales strategies, marketing, inventory, customer feedback and feedback for consumer staff. The Retail Sales Associate will be knowledgeable of TMHA’s philosophy and mission and is responsible for promoting this philosophy within the job role. 

Responsibilities and Duties:

1. Provide adult mental health consumers with on-site job training, work orientation, and support services including role modeling, skill teaching, task analysis, proper use of job materials and equipment, safety training, guidance and support, and problem solving.

2. Assist mental health consumer workers in building appropriate relationships and communication between customers, co-workers, and supervisors. Also, help develop conflict resolution and coping skills.

3. Provide accurate and complete paperwork regarding the progress of mental health consumer workers; this may include progress notes, client files, time sheets.

4. Promote, encourage and maintain trauma-informed practices in all services and activities. Practice and promote, both individually and in team meetings, TMHA’s Collaborative Communication Guidelines in order to facilitate clear, empathetic and person-centered communication. 

Be able to operate in the dual role of sales associate and job coach. 

5. Greet customers and ascertain what each customer wants or needs. 

6. Open and close shop, perform tasks such as sales reports and reconciling cash.

7. Maintain knowledge of current sales and promotions. 

8. Maintain knowledge of policies regarding payment, returns and exchanges, security practices, use of equipment such as cash register and point of sale terminal. 

9. Be able to learn and operate Square point of sale software. Be able to calculate sales prices, discounts, total purchases and receive and process cash, credit, or gift certificate payment.

10. Issue and redeem gift certificates. Track information on the Gift Certificate Log.

11. Make inter-agency sales per protocol. Track information